Customer Service Professional with 23 Years Experience

Sherri Carter

**********@*****.*** 501-***-**** Little Rock, AR

SUMMARY

Seasoned professional with 23 years of experience seeking a Customer Service Rep role. Proven track record in resolving customer issues, de-escalation, and sales maximization from tenure at Staffing Solutions and United Airlines. Skilled in quality control and data documentation, ensuring exceptional service standards.

WORK EXPERIENCE

Public Partnership llc.

Cdpap program.

Customer Service

●Assist Consumers an Personal assistants in being Referred an Registered in the application of pplfirst.com

●Assistant with pa benefits an pay adding past shift an all technical issues with Telephony an time for care app.

●Answer questions for the program getting info out correctly as the programs is new in New York

Remote

April 07 _ Current

Transamerica Remote

Customer Service Representative Dec 2022 – Oct 2024

•Delivered exceptional customer support within the financial services sector, addressing inquiries and resolving issues to ensure client satisfaction and retention.

•Collaborated with IT teams to identify and implement solutions, enhancing operational efficiency and streamlining processes.

•Provided strategic insights to improve customer service practices, aligning with organizational goals and driving business growth.

Staffing Solutions Secaucus, NJ

Customer Service Representative Dec 2020 – Aug 2022

•Evaluate customer account information to identify issues and develop appropriate solutions.

•Assess customer needs to recommend products and services that enhance sales effectiveness.

•Address customer inquiries and concerns, contributing to a decrease in complaint call frequency.

•Document customer interactions to ensure accurate tracking of requests and resolution of problems.

West Rock Coffee / Bel flex Staffing Maumelle, AR

Quality Control Technician Oct 2019 - Apr 2020

•Conducted thorough inspections of components and products, ensuring compliance with quality assurance standards through detailed measurements and testing procedures.

•Accurately recorded inspection outcomes and analyzed data to identify and monitor quality trends, contributing to the continuous improvement of product standards.

Edwards food Giant / Cash Saver Little Rock, AR

Receiving Clerk Feb 2016 - Apr 2018

•Ensured accuracy of incoming shipments by cross-referencing cargo manifests with purchase orders, leading to the early detection of discrepancies.

•Rejected and addressed issues with deliveries containing damaged goods or shortages through effective communication with suppliers.

•Conducted thorough inspections of shipment contents to verify conformance with invoices and manifests, maintaining inventory integrity.

United Airlines Elk Grove Village, IL

Customer Service Representative Jun 1989 - Mar 2007

•Managed a high volume of inbound calls, ensuring prompt and accurate redirection to appropriate personnel or departments.

•Provided support for scheduling needs, effectively assisting domicile flight attendants with their queries.

•Maintained efficient communication channels, facilitating smooth operational flow for flight crew assignments.

EDUCATION

Harper High School High School Diploma

199

Loop Academy of Business Chicago, IL

Dec 1992

Business Administration Certificate in Secretarial Studies and Office Administration

The Academy of Healing Arts Medical Assistant/Phlebotomy

Las Vegas, NV

Sep 2009

SKILLS

Customer Service • Problem Resolution • Microsoft Office • Organizational Skills • Adaptive Team Player • Problem-Solving Abilities • High-Energy Attitude • Retail Sales Customer Service • Office Equipment Proficiency • Business Development Understanding • Call Center Operations • Quality Control • Clerical Support • Inbound and Outbound Calling • Quality Assurance Controls

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