Administrative Professional with Data Entry & AR Experience
Resume:
Dorie Isaksen
*************@*****.***
Clarks Summit, PA
WORK EXPERIENCE
Career Pause for Family and Development
October 2023 - October 2025
•Took time away from the workforce to support family and focus on personal and professional development. Now fully prepared to re-enter with renewed clarity, skills, and focus.
Accounts Receivable Coordinator, UPS
September 2022 - October 2023
•Preformed daily account reconciliation to ensure accuracy and resolve discrepancies promptly.
•Researched and resolved inaccurate account details, improving data integrity and reducing errors.
•Facilitated dispute resolution between company and clients, maintaining positive customer relationships.
•Assisted in month-end closing procedures by preparing detailed aging reports for management review.
•Negotiated payment arrangements with customers to establish timely receipt of payments and improve cash flow.
Mailroom Associate, UPS (Contract)
October 2021 - January 2022
•Opened, sorted, and distributed incoming mail, ensuring timely and accurate delivery to appropriate departments.
•Sorted and batched documents for scanning, maintaining an organized and efficient workflow.
•Improved document accuracy by conducting quality checks to ensure scans were clear and complete.
•Preformed data entry of account information and updates with a strong focus on accuracy and confidentiality.
Enrollment Specialist, Geisinger Health Plan
September 2019 - March 2020
•Data entry of new members into Facets program.
•Communicated with employer groups.
•Improved data accuracy, meticulously maintaining and updating applicant records.
•Resolved applicant inquiries promptly, providing detailed information and clarification when needed.
Administrative Representative, Ricoh USA
January 2019 - September 2019
•Handled all incoming fax and e-mail requests.
•Sent client letters, representative requests, authorization forms and approvals.
•Sent, tracked and logged FedEx and UPS packages.
•Handled various print job requests such as; training booklets, certificates, Cigna Health member related info.
Package Handler, FedEx Ground
September 2017 - July 2018
•Unloaded packages safely by adhering to all operational protocols.
•Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
•Supported peak season demands by volunteering for extra shifts, ensuring no delays in package processing.
Operations Specialist, MetLife
February 2010 - April 2011
•Processed and verified correct completion of all new customer applications, deposits and account changes.
•Opened, sorted and batched incoming mail.
•Followed detailed directions from management to complete daily paperwork and data entry.
•Completed daily logs for management review.
Payroll Coordinator, CDG Management, LLC
August 2006 - August 2009
•Processed weekly payroll for thirteen offices across the United States.
•Updated payroll records by entering changes in exemptions, savings deductions and insurance coverage.
•Processed manual checks as required for off cycle payroll adjustments.
•Assisted admins by researching and resolving questions as they relate to the processing of payroll information.
•Managed year-end processes including W2 distribution, ensuring timely delivery to employees and compliance with IRS guidelines.
Operations Specialist, Prudential Financial
February 1999 - August 2005
•Electronic distribution, filing and organization of account documentation created by financial professionals and clientele.
•Managed paper and electronic filing systems by routing various documents to their respective areas.
•Answered calls, took messages and managed incoming/outgoing mail.
•Maintained scanning logs for daily reconciliation.
•Assisted coworkers and staff members with special tasks on daily basis.
EDUCATION
East Brunswick High School
G.E.D
SKILLS
Accounts Receivable, Accuracy, Administrative Support, ADP, HR, Compliance, Computer Literacy, Conflict Resolution, Customer Service, Data Collection, Data Entry, Document Processing, Facilitation, File Systems, Health Insurance, HIPAA, Inbound Calls, Invoicing, Loading and Unloading, Macros, Mailroom, Microsoft Excel, Multi Tasking, Negotiation Skills, Payroll Processing, Phone Skills, Reconciliation, Microsoft Word, Scanning, Sharepoint, Shipping and Receiving.
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