Administrative & Customer Service Specialist

Kayla Thompson

***** **** ******, *** **** Lake, CA 92315 909-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Administrative and customer service professional with experience in office management, front office operations, scheduling, meeting coordination, payroll support, payment processing, safe deposits, cash handling, event support, guest relations, and community outreach. Trained in Medical Billing and Coding with knowledge of revenue cycle workflows, insurance verification, claim processing, HIPAA compliance, CPT, HCPCS, and ICD-10-CM. Recognized for strong organization, attention to detail, professionalism, and the ability to work independently or as part of a team.

CORE SKILLS

• Administrative Support • Office Management

• Front Office Operations • Scheduling & Calendar Coordination

• Meeting Coordination • Payroll Submission

• Payment Authorization • Safe Deposits

• Cash Handling • Customer Service

• Guest Check-In & Ticketing • Retail Support

• Recordkeeping & Data Entry • Professional Communication

• Microsoft Word, Excel, PowerPoint • Zoom

• Type 45 WPM • Insurance Verification

• Insurance Claim Processing • Revenue Cycle Basics

• Accounts Receivable • Payment Posting

• EOB Review • CMS-1500 / UB-04

• EHR / EMR • Medical Office Procedures

• HIPAA Compliance • Medical Terminology

• Anatomy & Physiology • ICD-10-CM, CPT, HCPCS

• Event Coordination Support • Guest Relations

• Community Outreach • Event Setup & Tear-Down

WORK EXPERIENCE

Hollywood Studios Santaland

Seasonal Operations Associate 2025-2026

• Managed guest check-in, ticketing, and line control to support an organized and efficient customer experience.

• Supported photo operations and retail sales while providing friendly, professional customer service.

• Handled cash register operations, deposits, closing duties, and lock-up procedures with accuracy and accountability.

• Assisted with cleaning, maintenance, and prop setup to keep the space safe, presentable, and fully operational. All Motorsport Flagging

Administrative Assistant / Office Manager 2019-2025 Supervisor: Hannah Huggins 661-***-****

• Oversaw daily front office operations and maintained an organized, professional administrative environment.

• Managed schedules, appointments, and meeting coordination to support business operations and leadership needs.

• Authorized payments, submitted payroll, and handled safe deposits with accuracy and confidentiality.

• Maintained records, communications, and office workflow to support efficient day-to-day operations.

• Provided high-level administrative support through task management, follow-through, and professional correspondence. All Motorsport Flagging

Corner Marshal 2018-2019

Supervisor: Hannah Huggins 661-***-****

• Supported race-day safety operations and assisted with on-site event coordination.

• Helped maintain organized race flow through trackside communication and operational support.

• Worked closely with team members to ensure safety procedures and event needs were handled efficiently. Household Manager / Stay-at-Home Parent - Rosamond, CA / Big Bear Lake, CA Caregiving and Home Operations 2016-Present

• Managed household budgeting, scheduling, appointments, meals, and day-to-day home operations.

• Coordinated medical care, activities, and logistics while balancing multiple deadlines and changing priorities.

• Maintained a dependable, organized routine and supported children’s growth, learning, and daily needs. VOLUNTEER EXPERIENCE

Youth Ministries

Suicide Prevention Outreach Volunteer 2005-2008

• Supported suicide prevention and mental health awareness efforts through outreach and call response activities.

• Assisted with planning and coordinating events and functions focused on community awareness and education.

• Worked with outreach groups and event participants to support awareness initiatives and program goals.

• Demonstrated empathy, professionalism, discretion, and strong communication in sensitive support environments. Big Bear Film Festival

Ticketing & Event Support Volunteer 2006-2009

• Assisted with ticket taking, event coordination support, and general festival operations.

• Helped set up and tear down event spaces to ensure organized and successful event execution.

• Provided guest and special guest support, helping address needs and maintain a positive event experience.

• Contributed to event readiness, customer service, and operational support throughout festival activities. EDUCATION & TRAINING

Ultimate Medical Academy Associate of Science in Medical Billing and Coding Completed March 2026

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate Academic Recognition High Academic Honors / Honor Roll MEDICAL BILLING & CODING KNOWLEDGE

Medical terminology, medical office procedures, insurance verification, claims processing, accounts receivable, collections, co-pays, deductibles, reimbursement workflows, rejected claim resubmission, EHR systems, and patient privacy/security requirements.

PROFESSIONAL STRENGTHS

• High Academic Honors / Honor Roll recognition.

• Works effectively both independently and as part of a team.

• Detail-oriented with a strong focus on accurate, compliant documentation.

• Adaptable, dependable, and able to manage shifting priorities.

• Maintains confidentiality and professionalism with sensitive information.

• Strong time management, follow-through, and customer service mindset.

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