Surgery Scheduling Coordinator - Patient Care Warranty
Resume:
AP
AMY POSEY
*********@*****.*** 770-***-**** Cedartown, GA 30125
Organized Surgery Scheduling Coordinator with relevant experience in managing surgical schedules, coordinating surgeon availability, and handling patient inquiries. Strengths include strong communication skills, ability to prioritize tasks effectively, and adaptability in fast-paced healthcare environments. Proven track record of improving scheduling efficiency while maintaining high levels of patient satisfaction.
• Electronic health records
• Surgery scheduling
• Insurance verification
• Patient communication
• Appointment management
• Customer service
• Documentation preparation
• Attention to detail
• Time management
• HIPAA compliance
• Procedure scheduling
• Patient coordination
• Educating patients
• Verifying insurance
• Pre-authorization management
• Checking in patients
• Office administration
• Maintaining confidentiality
• Patient relations
• Scheduling expertise
• Obtaining authorizations
• Documentation scanning
• Schedule coordination
• Payment collection
• Updating charts
• Pre-operative review
• Copay collecting
• Insurance pre-certifications
• Data entry proficiency
• Scheduling tests and procedures
• Problem-solving aptitude
• Professional demeanor
• Effective communication
• Maintaining financial records
• Clerical support
• Active listening
• Patient referral
• Professionalism
• Communication
• Prioritizing tasks
• Medical recordkeeping
• Adaptability and flexibility
• Time management abilities
• Referral verification
• Excellent communication
Northwest Georgia Periodontics Rome,
Georgia
Surgery Scheduling Coordinator
05/2022 - 02/2026
Scheduled surgeries in coordination with dental staff and patient availability.
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• Managed patient records using electronic health record systems efficiently. Communicated with patients to provide appointment details and pre-operative instructions.
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Coordinated with insurance providers for verification and pre-authorization processes.
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Maintained an organized scheduling system to minimize appointment conflicts.
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Assisted surgical team in preparing necessary documentation and materials.
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Summary
Skills
Experience
Responded to patient inquiries regarding scheduling and procedure information promptly.
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Collaborated with office staff to streamline workflow and improve scheduling efficiency.
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• Scheduled follow-up appointments according to post-operative protocols. Provided support to surgeons by preparing documents needed for surgeries, such as consent forms and discharge instructions.
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Communicated with insurance companies to determine coverage for specific procedures.
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Responded promptly to inquiries from patients or their families regarding upcoming surgeries.
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Facilitated communication between surgeons, nurses, technicians and other healthcare professionals involved in the care of patients undergoing surgery.
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Worked closely with doctors' offices to coordinate patient referrals for surgery services.
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Reviewed incoming requests from physicians regarding potential surgeries, confirming that they meet eligibility criteria.
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Ensured compliance with HIPAA regulations during the scheduling process.
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Resolved any discrepancies between patient records and pre-surgery documentation.
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Assisted in the scheduling of surgeries for patients, ensuring accuracy and timeliness.
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Prepared detailed summaries outlining expected costs associated with various surgical procedures.
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Answered phone calls from prospective patients seeking information about surgical options available at the facility.
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Monitored patient wait times and worked proactively to reduce delays when possible.
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• Located scheduling barriers and implemented appropriate solutions.
• Distributed treatment and procedural information to patients. Managed patient check-in and check-out procedures and processed payments.
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Answered telephones and directed calls to appropriate medical or adminstrative staff.
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Communicated with patients with compassion while keeping medical information private.
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• Scheduled tests, lab work or x-rays for patients based on physician orders. Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
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Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
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Riverside Oral & Facial Surgery Rome,
Georgia
Patient Coordinator
03/2014 - 02/2022
Coordinated patient schedules for consultations and surgeries at oral and facial surgery clinic.
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Managed patient records, ensuring accuracy and compliance with privacy regulations.
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Assisted patients with insurance verification and financial arrangements for procedures.
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Educated patients on pre-operative and post-operative care instructions thoroughly.
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• Handled incoming calls, addressing inquiries and scheduling appointments efficiently.
Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
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Ensured all paperwork related to patient care was completed accurately and timely.
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Managed medical records by filing documents into appropriate folders according to established protocols.
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• Pulled patient files and verified insurance before patient's appointment.
• Coordinated patient appointments and maintained appointment schedule. Monitored compliance with HIPAA regulations regarding confidentiality of patient information.
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Processed referrals from primary care providers for specialist consultations or treatments.
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Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
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Prepared patient charts prior to visits as well as updated records after each visit.
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Collected patient data and documented records of health condition, hospitalizations and lifestyle patterns.
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Developed and implemented patient intake forms to ensure accurate information was collected.
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Resolved issues arising from incorrect coding or denied claims due to lack of pre-authorization.
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Mentored new hires, including explaining hospital policies, procedures, and practices.
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Passionately focused on providing care and assistance to patients during times of illness or injury.
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Acted as liaison between physicians, staff members, patients, families, and third party payers.
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Conducted research on health plan benefits to determine eligibility criteria for services.
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Ensured compliance with HIPAA regulations related to the protection of confidential patient information.
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• Scheduled evaluations and procedures for patients.
• Provided administrative support for patient care staff.
• Demonstrated flexibility during changes to patient care practice. Established strong work network by building professional relationships with physicians and fellow employees.
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Completed insurance verifications and claim forms for patient intake and processing.
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Pine Forest High School Pensacola, FL
07/1990
References available upon request.
Education and Training
References
Contact this candidate