Operations & Warehouse Support Specialist

BASHIRU OKUMO

**** ************ *****, ****** **, 18040 835-***-**** ************@*****.***

Professional Summary

Detail-oriented and dependable Operations & Warehouse Clerk with strong experience in

providing phone/email support, scheduling, and logistics coordination. Skilled in maintaining

workflow efficiency, preparing accurate documentation, and ensuring compliance with company

standards. Adept at handling multiple priorities, serving as a departmental point of contact, and

delivering exceptional customer and operational support. Recognized for accuracy,

organizational skills, and reliability.

Core Skills

• Phone & Email Support (Inbound/Outbound)

• Scheduling & Appointment Management

• Documentation & Recordkeeping

• Yard Flow & Load Coordination

• Shipping & Receiving (Load Sheets, ASN’s, Labels)

• Problem-Solving & Ticket Creation

• Time Management & Workflow Efficiency

• Team Collaboration & Communication

Professional Experience

• Warehouse Assistant

Wayfair, Aberdeen MD November,2025 – March, 2026

Assisted with shipping/receiving operations, ensuring accuracy of orders and documentation.

- Managed scheduling of trucks, dock assignments, and yard traffic to maintain workflow.

- Created shipping labels, monitored inventory movements, and supported reconciliation.

- Provided phone/email support to drivers, vendors, and internal staff to resolve operational

issues.

• Warehouse Assistant

Fanatics, Aberdeen, MD 0ctober,2024 – September, 2025

- Answer inbound calls, field customer and vendor inquiries, and provide timely email responses.

- Schedule appointments and coordinate daily work assignments to ensure proper flow of the

yard.

- Serve as the point of contact for the department, addressing issues and resolving concerns

quickly.

- Maintain accurate records by preparing load sheets, shipping documentation, and ASN’s.

- Print labels and create problem tickets to support logistics and inventory accuracy.

- Consistently met company standards for accuracy, performance, and attendance.

- Key Achievement: Streamlined documentation processes, reducing errors and improving

turnaround time.

• Warehouse Associate

Webstaurant, MD January/2024 – October/2024

- Assisted with shipping/receiving operations, ensuring accuracy of orders and documentation.

- Managed scheduling of trucks, dock assignments, and yard traffic to maintain workflow.

- Created shipping labels, monitored inventory movements, and supported reconciliation.

- Provided phone/email support to drivers, vendors, and internal staff to resolve operational

issues.

- Key Achievement: Improved communication flow between the warehouse and drivers,

reducing scheduling conflicts.

Education

University of Professional Studies, Accra, Ghana

Contact this candidate