Entry-Level IT Help Desk Technician
Resume:
Hamzeh Abuquood
Help Desk Technician I.T. Support A.A.S. Network Administration Student
Chicago, 60418 IL 949-***-**** ***.****@*****.***
Professional Summary
Entry-level IT Support technician with hands-on experience troubleshooting devices, assisting users, and supporting day-to-day IT operations. Strong foundation in Windows, networking basics (IP, DHCP, DNS), and customer support. Currently pursuing A.A.S. in Network Administration and seeking a Help Desk role within an MSP or IT support environment.
Education
Moraine Valley Community College Palos Hills, IL
Jan 2026 - Present
Network Administration, A.A.S. (In Progress)
Work Experience
Store Associate (Part-Time), Games R Us Chicago, IL
Jan 2026 – Present
Diagnose and troubleshoot hardware and software issues on phones, PCs, and devices
Assist customers with technical problems and provide clear solutions
Perform basic system checks, device setup, and functionality testing
Document issues and track service progress (ticketing-style workflow)
Collector, Consumer Portfolio Services Irvine, CA
Aug 2024 – Oct 2025
Managed high-volume customer accounts using internal systems and CRM tools
Communicated with customers to resolve issues, payment plans, and account updates
Documented interactions and maintained accurate records
Performed skip-tracing using databases and online tools
Leasing Consultant, Mesa Management Fountain Valley, CA
Apr 2023 – Jul 2024
Assisted customers with inquiries, applications, and lease agreements
Maintained records and ensured compliance with policies
Provided customer service in a fast-paced environment
IT Skills
Windows 10/11 fundamentals & basic troubleshooting
PC hardware, peripherals, and device setup
Basic networking concepts (TCP/IP, IP addressing, DNS, DHCP)
Network services concepts (routing, switching – introductory)
User support, ticketing systems, and issue documentation
Remote support tools (basic familiarity)
Languages
English, Arabic, Romanian
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