Versatile Professional: Customer Service & Operations Leader

ANDRE R. CLEWIS

**** ******* ****** ******* ** **6o8

Tel: 510-***-**** Email: ***********@*****.***

OBJECTIVES

As a dedicated and knowledgeable professional with over 20 years of experience in customer service, sales, project management and administration, I seek to bring my skills and abilities to add value to your company. I wish to continue working in this field with the experience I have obtained.

EDUCATION

●Oakland High School – Advanced Placement 1999

●Everest College – Medical Administrative Assistant 2010

●California State Hayward University – Writing Composition Courses 2003-2006

PROFESSIONAL EXPERIENCE

Hands On Technology Education, Oakland, Ca Sept 2025 - Present

●STEAM Instructor

●Program Manager

Manage 4+ instructors

Decide curriculum

Manage supplies and distribution

Coordination with various departments in the organization

Coordinate with schools regarding curriculum and other functions

Helping to organize regional fairs

UPS–Part-Time Supervisor Oakland, CA June 2010 - February 2025

●Delegated and helped maintain a safe work environment

●Promoted a safe work methods to minimize injuries

●Maintaining the facility for efficiency policy goals

●Supervising a staff of 20+ employees

SEIU –Union Workers Advocate San Francisco, CA March 2017 - April 2018

●Facilitated discussions between union workers, state and city officials, regarding wages & benefits.

●Maintained dues ledger for union workers and prospective members.

●Coordinated demonstrations at city and state level.

Uncommon Goods New York, NY Jan 2014 - Feb 2017

Customer Service Team Leader

●Resolved complications with a positive approach, developed a strong team, and company culture.

●Guaranteed the business was a safe environment for staff and patrons.

●Kept colleagues and those under my supervision on task to complete responsibilities.

S&I Constructions Oakland, CA Aug 2012 - Sept 2014

Supervisor

●Managed accounts, financial accountability, serve safe, and payroll on a daily basis.

●Interviewed, hired, and terminated employees as necessary as directed by upper management.

●Provided employees with guidance in difficult circumstances, and resolved escalated complaints.

●Implemented departmental policies, procedures, and service standards in conjunction with management.

●Discussed job performance with employees, developed career progression plans, and took appropriate personnel action.

●Trained employees in job assignments, company policies, and offered other training opportunities.

●Evaluated employees' job performance and compliance to regulations.

Greenworks US Command Center Richmond, CA Nov 2007 - March 2012

IT Specialist

●Facilitated appointments on the behalf of clients for free consultations.

●Served as the liaison between contractors and clients.

●Supervised approximately 80 contactors in the local and surrounding Bay area.

●Improved living conditions for underprivileged persons in single family dwellings.

●Implemented new regulations set by Alameda County within the community.

Aramark Parking Oakland, CA Sept 2007 - Sept 2013

Parking Lot Supervisor - Intermittent

●Managed 16 person crew, monitored 16K parking stalls.

●Verified parking payment receipts from customers.

●Designated areas for VIP and Special Services.

Oakland Coliseum Oakland, CA Aug 2002 - July 2006

Concession Supervisor

●Trained workers in food preparation, sanitation, and safety procedures.

●Daily compiled and balanced cash receipts.

●Supervised and participated in kitchen and concession area cleaning activities.

●Estimated ingredients and supplies that were required to prepare recipes.

●Controlled inventories of food, equipment, small ware, and liquor, and reported shortages to designated personnel.

●Observed and evaluated workers to ensure quality standards were followed, service was at optimum level, and completed disciplinary actions.

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