Resolutions Specialist with 15 Years Experience
Resume:
Bachelor Of Science:
Tourism And Hospitality
Management
University Of The Philippines
Quezon City
*********@*****.***
ROUNDROCK, TX 78664
Skills
• Complaint resolution
• Training and development
• Account management
• Technical proficiency
Customer relationship
management
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• Billing issue resolution
Education And Training
Seasoned specialist offering 15 years of expertise in project management, problem-solving and team leadership. Strengths lie in ability to efficiently manage multiple tasks, develop strategic plans and ensure successful execution of operational goals. Known for excellent attention to detail and great work ethic. Demonstrated skills include adaptability, negotiation and strong communication abilities.
Alorica Inc - Resolutions Specialist In Customer Service Irvine, California
05/2011 - Current
Edvira Snoga
Summary
Experience
Acts as Resolutions Specialist responsible for managing and resolving high level customer complaints and inquiries that cannot be addressed by frontline support teams.
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Trains new hires on job procedures, company policies and customer interaction protocols.
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Monitors, responds and supports internal Teams chats, providing staff with clear instructions on how to resolve specific customer inquiries.
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Responsible for managing accounts, resolving billing issues, and coordinating service requests
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