Multifaceted Remote Customer Experience Professional

Marian M. Williams

**** ******** **** **. · Lawrenceville, GA 30044

***************@*****.*** · 678-***-****

Professional Summary

Experienced and adaptive team player seeking a remote career opportunity. Skilled in customer service, leadership, and creative problem-solving. Proficient with various communication platforms, data entry, internet research, document creation, and process improvement. Known for delivering consistent support and driving customer satisfaction.

Professional Experience

Remote Customer Experience Agent

Alorica · February 2021 – April 2023

Handled high-volume inbound calls for gas and electric services.

Assisted customers with website navigation, email, and chat support.

Met and exceeded standard performance metrics.

Remote Customer Service and Sales

AP’s Black Dymond Enterprises · February 2019 – September 2020

Provided inbound customer support for travel inquiries.

Offered soft sales of additional travel services.

Ensured a smooth and informed customer booking experience.

Academic Advisor / Team Lead

Ashworth College, Norcross, GA · September 2000 – October 2018

Supported students in high school, diploma, associate, and bachelor programs.

Led team operations, trained staff, and oversaw accreditation processes.

Engaged in chat, email, and phone support across multiple departments.

Claims Examiner

Cigna Insurance Company, Atlanta, GA · December 1988 – May 2000

Processed diverse medical claim types.

Contributed to process development, training, and quality assurance.

Played a key role in internal audits and standards compliance.

Office Manager

Atlanta Family Dental Associates, Atlanta, GA · April 1985 – November 1988

Oversaw daily practice operations including staff management and scheduling.

Handled insurance submissions, product purchasing, and front office administration.

Education

Master of Education in Elementary Education

University of South Carolina

Bachelor of Science in Elementary Education

Francis Marion College

Skills

Customer Support (Phone, Email, Chat)

Team Leadership & Training

Conflict Resolution & Problem Solving

Data Entry & Internet Research

Microsoft Office Suite & CRM Systems

Remote Collaboration Tools

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