Operations & Customer Service Leader with 30+ Years Experience

Touhid Hossain

Duluth, GA 404-***-**** ***********@*****.***

Professional Summary

Customer service and operations professional with 30+ years of experience managing fast-paced businesses and leading teams. Expert in client relations, customer service, staff supervision, inventory control, cash handling, and financial management. Known for delivering exceptional customer experiences, resolving issues efficiently, and maintaining accurate records while ensuring smooth daily operations. Highly reliable, detail-oriented, and adept at handling sensitive information with discretion. Professional Experience

Manager

Maruf Inc – Atlanta, GA Feb 2016 – Oct 2025

• Managed daily operations of a busy store, ensuring smooth workflow and excellent customer service.

• Scheduled and supervised a team of 5 employees, delegating tasks and monitoring performance.

• Assisted customers in person and by phone, resolving inquiries and concerns with professionalism.

• Maintained accurate records of transactions, daily reports, and vendor communications. Owner / Manager

Our Grocery Store – Decatur, GA Jan 1998 – Jan 2016

• Founded and operated a successful business, overseeing customer service, staffing, and operations.

• Hired, trained, and supervised employees; created schedules, managed performance, and ensured strong communication with staff and customers.

• Managed financial operations including budgeting, recordkeeping, payroll, and accounts payable/receivable with attention to accuracy, ensuring profitability and sustainable growth

• Built strong vendor and customer relationships by providing timely service and clear communication Manager

EZ Go – Atlanta, GA Jan 1993 – Feb 1997

• Supported customer service, scheduling, and inventory tasks for a busy retail location.

• Handled cash transactions, processed payments, and balanced registers with accuracy.

• Trained new employees on service standards and daily procedures.

• Maintained a clean, organized store by overseeing shelf stocking and product displays, ensuring compliance with health and safety standards.

Assistant Manager

Starvin Marvin / Emro Marketing Company – Atlanta, GA Feb 1993 – Sep 1997

• Provided front-line customer service, handling inquiries, returns, and issues with professionalism.

• Assisted with scheduling, staff support, and store operations.

• Supported recordkeeping, inventory control processes, vendor communication, and organization. Key Skills

Customer Service Communication Staff Supervision Attention to Detail Appointment Scheduling

& Timekeeping Phone Etiquette Microsoft Office & Data Entry Multi-line Phone Confidential Information Handling Multitasking Cash Handling Recordkeeping Professionalism

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