Operations & Data Analysis Specialist

Valeria (Raquel) Seldon Ray

Professional Experience

Business Anyalyst 4

UVA Hospital /Apex Contractor September 2025 – current

Provides contract analysis and management services for biomedical technology

Supports the clinical engineering maintenance and management database acting at the system administrator of the system,

Performs data support functions.

Extracts data for reports including but not limited to the UVA Environment of Care Sub Committee, the UVA CH Safety Committee structure.

Under general supervision provides front line support for a user system distributed across the UVA Health footprint.

Provides support to work area operations.

Handles purchasing approves expenditures and provides inventory management support.

Manages the planning development and execution of financial operations to ensure the efficient accounting and allocation of funds and resources within assigned department.

Business Material Coordinator September 2024 - July 2025

Emerson / Express Contractor

Generated and distributed production shop orders to cross-functional departments including Production, Engineering, and Quality Assurance, ensuring timely and accurate communication of manufacturing requirements.

Compiled and organized comprehensive documentation packages for work orders, including technical drawings, quality assurance protocols, and procedural guidelines, supporting compliance and traceability standards.

Received, inspected, and stored incoming parts and materials, verifying accuracy against purchase orders and maintaining inventory integrity

Performed routine cycle counts and inventory audits to ensure part availability and data accuracy, contributing to improved procurement planning and reduced stock discrepancies.

Conducted quality control inspections and minor repairs on electronic boards, ensuring compliance with internal standards and customer specifications prior to shipment.

Coordinated the final assembly, packaging, and shipment of electronic boards to customers, ensuring on-time delivery and adherence to quality and documentation requirements.

Business Warehouse Associate February 2024 - June 2025

Trible’s Inc

Received and processed incoming shipments, verifying delivery contents against purchase orders and ensuring timely and accurate stock intake into inventory systems.

Handled inbound and outbound phone calls to coordinate with vendors, confirm shipment details, and provide updates to internal teams, ensuring smooth communication across the supply chain.

Organized, sorted, and stored inventory in designated locations, maintaining optimal stockroom layout and accessibility to support efficient material handling and retrieval.

Transported materials and inventory manually and with appropriate lifting equipment, adhering to safety protocols and minimizing handling damage.

Picked, packed, and labeled customer and internal orders, ensuring accuracy, proper documentation, and timely dispatch in alignment with shipping schedules.

Maintained accurate inventory records and documentation, performing regular audits and ensuring compliance with company policies and safety standards.

Inspected incoming and outgoing materials for damage, quantity discrepancies, and quality compliance, escalating issues to procurement or quality teams as needed.

Customer Service Specialist August 2023 - February 2024

RXO

Collaborated with cross-functional teams and diverse colleagues to align operational efforts with customer requirements and organizational goals, fostering a team-oriented work environment.

Handled a high volume of inbound and outbound phone calls, providing timely support to vendors, customers, and internal teams while ensuring clear communication and issue resolution.

Escalated unresolved issues through appropriate channels, ensuring timely resolution and minimizing disruption to service or supply chain operations.

Partnered with coworkers and management to troubleshoot and resolve complex customer concerns, enhancing service delivery and operational responsiveness.

Improved customer satisfaction by resolving technical, on-site, and account-related issues efficiently and professionally, while maintaining service-level commitments.

Managed high-pressure customer interactions with professionalism and empathy, balancing transactional accuracy with emotional intelligence to maintain strong client relationships.

Consistently exceeded performance metrics by applying a structured, relationship-driven approach to customer and operational interactions.

Built rapport with clients while accurately processing repair documentation and resolving technical discrepancies, ensuring timely and complete service fulfillment.

Adhered to company policies and safety procedures, contributing to a secure, compliant, and productive work environment.

Assisted in compiling and summarizing operational reports, and scheduled technician repair appointments based on customer needs and service availability.

Store Manager August 2017 - November 2022

Babs Records inc

Managed point-of-sale (POS) systems with a focus on transactional accuracy, operational efficiency, and customer satisfaction.

Fostered repeat business and client loyalty by delivering exceptional customer service and personalized support.

Analyzed operational data and challenged existing processes, identifying opportunities for improvement and driving continuous process enhancements.

Communicated and enforced store programs and operational standards among team members to ensure consistent quality, safety, cleanliness, and compliance.

Collaborated with clients and internal teams to enhance communication, streamline operations, and identify new business opportunities.

Monitored inventory levels and product availability, ensuring timely replenishment and minimizing stockouts or overages.

Led vendor selection and relationship management, negotiating favorable pricing and ensuring timely, cost-effective delivery of goods and services.

Slot Operations Manager July 2015 - August 2018

Live! Casino & Hotel

Supported executive decision-making and strategic planning by cultivating strong relationships with senior leadership and serving as a key liaison for personnel-related matters.

Oversaw order tracking, activity coordination, scheduling, and employee performance monitoring, ensuring alignment with organizational goals and operational efficiency.

Led weekly strategy meetings with executive leadership, identifying process improvement opportunities, setting performance milestones, and tailoring product offerings to meet market-specific demands.

Slot Operations Director January 1993 - July 2015

Harrah's Casino Gulf Coast

Developed and maintained strong relationships with team members, customers, and manufacturer representatives to support collaboration and long-term business growth.

Cultivated a loyal customer base by actively listening to concerns, providing timely follow-ups, and delivering high-quality service solutions.

Led and mentored a team of 250+ employees, providing training, performance feedback, and professional development to drive team success and engagement.

Managed operational budgets exceeding \$3 million, tracking expenditures and ensuring alignment with financial goals and cost-control strategies.

Minimized financial discrepancies by reviewing and approving billing invoices and expense reports with a focus on accuracy and compliance.

Optimized resource allocation and implemented cost-saving measures while maintaining operational efficiency and service quality.

Contributed to business growth initiatives, including marketing strategy development, vendor procurement, and implementation of new operational processes.

Empowered employees to participate in continuous improvement efforts, fostering a culture of quality, innovation, and accountability.

Handled over 80 customer service calls daily, delivering accurate information and resolving issues to ensure high levels of customer satisfaction.

Utilized Microsoft Excel to create and maintain inventory tracking spreadsheets, improving visibility and control over stock levels and procurement cycles.

Systems:

Ageis

Prophecy

Sap

Cycle Count systems

RF Gun systems

Medimizer

Nintex

E Pro

Kronos

Education

Bachelor of Science in Business Administration and Managment

University of Southern Mississippi-Hattiesburg, MS

August 1993 to December 1996

Associate of Applied Science in English

Jefferson Davis Jr College-Gulfport, MS

August 1990 to January 1993

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