Retail Manager

James L. Daly

** **** ******, *******, ** *****

********@************.***

Tel.: 617-***-****

SUMMARY OF QUALIFICATIONS

Highly experienced retail supermarket manager with areas of expertise in inventory control, customer service, and developing strong store teams. Proven ability in providing exceptional customer service: aptitude to learn and integrate new technology and procedures. Possessing strong interpersonal skills and expertise in effectively handling high-pressure situations in a professional manner.

AREAS OF EXPERTISE

Operations and General Management Customer Service

Training and Development Inventory Control

Maximizing Sales and Profit Merchandising

Detail- Oriented Safety Coordination

ACCOMPLISHMENTS

Directed the hiring/training for 150 employees in a three-week period to successfully implement the grand opening of a new store.

Successfully completed one of the first Berlitz Spanish programs implemented at Stop and Shop.

Chosen as only Assistant Store Manager in the District to schedule, plan, merchandise and coordinate the grand openings of two highly profiled Super Stop and Shops, generating more than $9/million in retail sales a month.

Awarded Special Recognition for the highest % in sales increase as a General Merchandise Manager for the entire company.

Improved overall store sales to double digit sales increases by 49.9% and with a 16.69% over budgeted sales.

Identified areas of improvement of Perishable shrink in stores by implementing new ordering systems and new controls. Lowered shrink by 2.99% from a 8.81% to 5.82%.

EXPERIENCE

Wegmans Supermarket, Westwood, MA

10/2015- Present

Overnight Grocery Team Leader/Home and Entertaining Manager/ Meat Department Manager

To empower our people to make decisions that improve their work and benefit our customers and company.

To ensure the non-perishable side of the store is neat, clean, safe, and ready for daily business.

Making sure the high standard of Wegmans is a way of life for our people.

Managing payroll, merchandising, training, and mentoring daily.

While aiding and directing Team Members, we grew the Meat Department in sales by 13.5 percent, lowered shrink by 2% and had the highest contribution in store for 2025 of 16.5%

Ocean State Job Lot, Dedham, MA

7/2011-10/2015 Assistant Store Manager

Monitor the store in all operation areas, such as Cash Office, opening and closing of store, safety, loss prevention, deposits, training, discipline, and all pertinent information.

Constantly communicate ideas, recommendations, and procedures with the Store Manager and associates to maintain the highest level of customer service.

James Daly (page 2)

Price Rite Supermarket, Hyde Park, MA.

11/2009-7/2011

Assistant Store Manager

Oversee perishable shrink goals set for Produce and Meat Departments.

Ensure the highest quality merchandise is presented to our customers.

Operate and manage store when Store Manager is not available, including payroll, customer service, and opening and closing of store.

Receive deliveries, build and maintain displays as needed and work with associates in achieving company standards.

EDUCATION

Bridgewater State University, Bridgewater, MA.

Bachelor of Science in Business Management, with Minor Concentration in Public Relations

SKILLS

Excel, Outlook Express, MS Windows, CAO (Computer-Assisted Ordering): Retail oriented ordering and Inventory control

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