Results-Driven Operations and Education Leader
Resume:
Mikhail David
**** ******** ** ******* ** ***** 321-***-**** *************@***.***
Summary of Qualifications
●Results-oriented professional with over 10 years of needs. Maintained a good performance in customer experience service relations.
●Strong interpersonal skills, excellent oral and written ● Operations: Managed day-to-day activities and
communication skills operational costs, managing schedules, personnel
●Typing ability 85 WPM & Proficient in MS Office management, and inventory replenishment.
(Word, Access, Excel, Outlook), CRM, POS Systems ● Management: Over 5 years of managing
●Customer Success: Experience working with global performance, staff promotions, review of works teams, managing small-to large accounts, performed, training, and staffing
successfully oversaw the retention of accounts. Being ● Areas of Expertise: Operations, Sales Management, culturally adaptive, understanding the customers’ Benefits Administration, Public Outreach, Marketing, Customer Service, Management, Inventory
Education
Ashford University, San Diego CA Ashford University, San Diego CA Arizona University, San Diego CA
Associates Degree in Business Bachelor's Degree in Business MBA
Management Management
Professional Experience
Middle School Science Teacher, KIPP Arts & Letters Middle School; Austin TX August 2019 – Present
•Collaborate with content and grade-level teams to promote an environment of critical thinking and academic rigor.
•Establish and maintain working relationships with students and families based on trust and respect.
•Participate in the daily functions of the school such as morning, lunch, and afternoon supervisory duties.
•Attend critical school events such as staff meetings, open houses, and parent-teacher conferences.
•Develop individualized learning plans for students and communicate these plans to families in parent meetings and conferences.
•Meet professional obligations including timeliness and consistency in meeting deadlines.
•Develop year-long Texas State Standards-based unit plans and lesson plans that meet all students’ learning needs. • Use assessment data to modify short and long-term plans to promote all students’ academic performance.
•Embrace and incorporate feedback in the spirit of constant improvement.
FC Associate, Amazon: Austiin TX August 2019 – Present
Inventory Management: Receiving, scanning, and stowing products into warehouse inventory.
Order Fulfillment: Picking, packing, and prepping customer orders for shipment.
Material Handling: Moving boxes, sorting, and loading trucks and the ability to work in a fast-paced environment.
Equipment Operation: Using scanners and operating Powered Industrial Trucks (PIT) such as forklifts.
Safety & Environment: Adhering to safety protocols, working in varying temperatures (including freezer/chiller for groceries) or at heights up to 45 feet.
Substitute Teacher, KIPP Public Schools; Austin TX October 2018 – June 2020 ● Review all plans and schedules to be followed during the teaching day as provided by appropriate supervisor.
●Maintained the established routines and procedures of the school and the classroom to which assigned.
●Teach lesson's outlined and described in the substitute teacher’s plan as prepared by the absent teacher or School Director.
●Responsible for overseeing student behavior in assigned classes and other supervisory assignments.
●Processed reports on the day’s activities at the conclusion of each teaching day per the routines established by the school.
Special Education Aide, KISD Harker Heights HS; Killeen TX August 2019 – June 2020
●Physically assisting students with tasks like eating, using the bathroom, riding the bus and moving from one classroom to another.
●Provide instructional assistance to special education students.
●Tailor lessons to an individual student's needs & assist students with especially challenging assignments.
●Monitor and record a student's progress or behavior to better meet a student's needs.
●Work closely with teachers to prepare lesson plans that best fit the needs of their students & prepare demonstrations or visual aids for specific lessons.
Substitute Teacher, KISD Shoemaker HS; Killeen TX November 2018 - August 2019 ● Review all plans and schedules to be followed during the teaching day as provided by appropriate supervisor.
●Maintained the established routines and procedures of the school and the classroom to which assigned.
●Teach lesson's outlined and described in the substitute teacher’s plan as prepared by the absent teacher or School Director.
●Responsible for overseeing student behavior in assigned classes and other supervisory assignments.
●Processed reports on the day’s activities at the conclusion of each teaching day per the routines established by the school.
Substitute Teacher, Seminole County Public Schools; Orlando FL September 2018 - 2019 ● Review all plans and schedules to be followed during the teaching day as provided by appropriate supervisor.
●Maintained the established routines and procedures of the school and the classroom to which assigned.
●Teach lesson's outlined and described in the substitute teacher’s plan as prepared by the absent teacher or School Director.
●Responsible for overseeing student behavior in assigned classes and other supervisory assignments.
●Processed reports on the day’s activities at the conclusion of each teaching day per the routines established by the school.
Admin Assistant, Law Office of Camille R. Martin, P.A., Deland, FL March 2016- October 2017
●Promoted twice in a 6-month, excelled in administrative management and received superior performance ratings.
●Assisted attorneys with monthly Legal Aid Clinic and drafted legal documents for review by attorney.
●Maintained attorneys calendar, scheduled hearings, mediations, and consultations.
●Performs legal research or court documents, title records, statutory and case law.
●Provide oversight of financials to ensure divorce and separation forms are completed accurately.
Collection's Specialist, AT&T; Orlando FL 2016 – 2018
●Main point of contact for all customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.
●Tasked with working in multiple queues/skill sets over various customer contact channels.
●Successfully retained over 95% of customers by providing excellent customer service and account resolution services.
●Responsible for utilizing mechanized systems to initiate and complete service orders and handle customer requests.
●Continually maintain working knowledge of all company products, services and promotions.
●Utilize operational systems to process purchases of AT&T products and services, i.e. collections, payments for wireless bills and accessories.
Benefits Specialist (401k/health/pension), AON Hewitt; Orlando FL 2012 - 2016
●Conducted team meetings and one on one performance evaluations for a team of 5.
●Task with policy and procedures management along with audit and operation compliance.
●Onboarding point of contact, Served as a training facilitator for new and transfer hires.
●Provided on-site service and education to assigned client base to expand current plan enrollment and participant base and enhance the investment knowledge of plan participants in the assigned cases.
●Provided individual counseling to current plan participants and non-participants while proactively increase plan participation and participant savings rates within assigned accounts.
Production Lead, Orbitz; Poinciana FL 2010-2012
●Led, train, and coached manufacturing staff to ensure requirements are met for production, fulfillment, and employee safety.
●Task with policy and procedures management along with audit and operation compliance.
●Managed day to day operations to ensure excellent productivity.
●Act as department communicator during status meetings, management updates, and staff shift changes.
●Perform manufacturing processes to aid in fulfillment of production timeline and goals.
Other Relevant Experience
Varsity/JV Football Coach, The Volusia Titans, Orange City, FL 2014-2018 Assistant Store Manager, Subway, Wildwood, FL 2008-2010 Crew Trainer, McDonald's, Ocala, FL 2006-2009
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