Executive IT Support Leader for C-Level Executives
Resume:
Edison Seda
Little Falls, NJ *****
*******@*****.***
Professional-Summary
IT professional with over 25 years of experience. Specialty, high level Executive Support - emphasis on supporting C-level executives. Excellent communication and relationship building skills. Versatile team player with the ability to institute process oriented and analytical solutions.
Work Experience
Sr. IT Engineer & Lead of the Executive Support Team
Genmab-Plainsboro, NJ May 2021 to February 2026
•Support all Board Meetings onsite and offsite
•Provide IT Support and AV suppot at all major offsite events
•Process incoming service desk tickets from the L1 IT Service Desk via ServiceNow
•Assist in supporting all colleagues at the HQ site and remote users
•Configure, deploy and maintain end user device and lifecycle
•Manage assets of both Hardware and Software
•Assist in Change management activities
•MS Intune MDM used to manage mobile devices
•Software deployment via MS Intune
•Maintain and provide user guidance to local IT equipment
•Document and share solutions with the global IT team
•Ensure IT support coverage in opening hours together with the team.
•Support internal projects anchored in IT Operations
Sr. Support Specialist
Robert Half Technology at Ipsen Biopharmaceutical May 2018 to January 2021
•Support Top Executives with all IT related issues
•Windows 7/10 and Office 365 troubleshooting
•Dell hardware break fix
•SCCM deploy images, inventory, and patch deployment
•Jamf Administration for MacBooks and iPhones/iPads
•Manage mobile devices through AirWatch
•Manage Active Directory accounts, groups, and Distribution List
•Manage Exchange Server, create and update email accounts.
•Video Conference Room setups for Board meetings using Blue Jeans
•Worked on the Windows 10 migration Project
IT Support Specialist III
Schiavone Construction December 2017 to April 2018
•Support Top Executives with all IT related issues.
•Windows 7 and Office 2010/2013 troubleshooting
•Lenovo hardware break fix
•SCCM deploy images, inventory, and patch deployment
•Cisco AnyConnect VPN for remote connection
•Troubleshoot iPhone and Android devices for mail setup
•Manage Active Directory accounts, groups, and Distribution List
•Manage Exchange Server, create and update email accounts.
•Video Conference Room Setups for Board meeting using Blue Jeans
•Installed and configured Cisco VoIP phones.
•Knowledge of TCP/IP networking, and related network services (i.e. DNS, SMTP, DHCP, VPN)
Desktop Support Specialist
Robert Half Technology September 2017 to November 2017
•Windows 7/10 and Office 365 troubleshooting.
•Assisted in migrating to new O365 with Skype for Business.
•Administered and troubleshoot Skype for Business accounts.
•Built imaging server with Ghost Solution Suite 3.2 used to image and migrate computers.
•Troubleshoot Cisco AnyConnect VPN issues.
•MS Azure used as Active Directory.
•MS Intune used to manage MDM.
Executive IT Support
Insys Group/Avis June 2016 to Aug 2017
•Support Top Executives with computers and mobile device issues onsite and offsite.
•On-Call rotation 24x7 to provide support for Executives.
•Active Directory used for creating and resetting accounts, create groups.
•Windows 7/10 and Office 365 troubleshooting.
•Windows 7 to Windows 10 migration with O365 upgrade.
•Administered and troubleshoot Lync 2010 accounts.
•Image HP laptops using Ghost Server.
•VDI support, troubleshoot connection and hardware issues.
•Manage and administer MDM for iPad, iPhones, and Android devices.
•Encrypted machines with Sophos Encryption Administration.
•SCCM Admin Console used to advertise applications, Remote tool, Asset Management.
•Exchange 2013 used to create email accounts and Distribution List.
•A/V and Conference Room setup for meetings: WebEx, Zoom, Skype for Business
•Installed and configured Cisco VoIP phones.
•iMac and MacBook installation and configuration for the Marketing Dept.
•VMware exposer via VDI for the rental sites.
Desktop Support/Remote Support/Executive Support
RL Canning September 2015 to June 2016
•Support onsite and remote users with software, hardware, and mobile issues.
•Create and monitor Remedy tickets from the Service Desk.
•On-Call for Executive Support.
•Setup mobile devices Airwatch MDM.
•Configure Wi-Fi setting for VPN access or troubleshoot issues.
•Troubleshoot Windows 7 and O365 issues.
•Software deploy by use of SCCM.
•Provide hardware Break/Fix for Dell laptops
Education
Bergen Community College –
Majored in Computer Science.
RETS Institute
Diploma in Computer Engineer
CompTIA A+
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