Accomplished Inside Sales and Commercial Plumbing Specialist

Thomas Heavey

Conway, SC *****

*******************@*****.***

+1-240-***-****

Authorized to work in the US for any employer

Work Experience

Commercial Sales

Winnelson Plumbing Supply-Myrtle Beach, SC

January 2022 to December 2024

Prepared monthly reports detailing sales figures, budgeting projections, and other pertinent information related to commercial accounts.

Generated reports detailing sales performance metrics such as lead conversion rates, average deal size. Monitored sales activities, tracked results and provided feedback to staff on a regular basis. Engaged and connected with clients by delivering excellent customer service, resulting in brand loyalty and top sales on team during several reporting periods. Organized store by returning merchandise to proper areas and restocked displays. Recommended, selected and located merchandise based on customer desires. Placed special orders or called other stores to find desired items. Opened and closed cash registers by counting money, separating charge slips and balancing drawers. Inside Sales

Ferguson Enterprises LLC-Myrtle Beach, SC

August 2018 to January 2022

Provided guidance and support to the inside sales team. Identified opportunities for process improvements within the inside and account managemensales department. coordinated commercial and residential sales quotations and account management procurement and scheduling

Inside Sales

Ferguson Enterprises LLC-Rockville, MD

October 2015 to August 2018

submit takeoffs/quotations plumbing-some hvac coordinate sales and delivery/pickup customer service through calls/internet/fax

Inside Sales

Thomas Somerville Co.-Rockville, MD

May 2003 to October 2015

customer service quotations and procurement product knowledge coordinated sales efforts between multiple departments including field sales, inside sales,logistics and marketing teams AO Smith factory certified

Counter Manager

Ferguson Enterprises LLC-Rockville, MD

February 1996 to April 2003

Inventory and procurement specialist supervisor of 6 associates in sales techniques and knowledge sales plumbing

Education

Business Administration (Associate of Arts)

Montgomery College-Rockville, MD

May 1992 to May 1992

High School Diploma

Our Lady of Good Counsel-Olney, MD

May 1989 to May 1989

High school diploma or GED

Skills

• Microsoft Outlook

• Interpreting technical drawings

• Guest services

• Rainwater harvesting systems

• Search engines (10+ years)

• Local building codes

• Manual retail inventory counts

• Attention to detail

• Pipe cutters

• Client communication

• Public speaking

• Computer literacy (10+ years)

• Restaurant experience

• Cold calling

• Pipe wrenches

• Computer operation

• Market research

• Power augers

• Relationship selling

• Writing skills

• IT support

• Cabling

• Cross-selling

• Customer relationship management

• Mobile devices

• IT sourcing

• Pool maintenance

• Commercial painting

• Consultative selling

• Blueprint reading (10+ years)

• Handyman experience

• Mechanical knowledge (10+ years)

• Problem-solving

• Janitorial experience

• Water heater installation

• Windows

• Business development

• Aluminum

• Work ethic (10+ years)

• Plumbing - Plumbing industry experience (More than 20 years)

• Steel

• Territory management

• Load & unload

• Hospitality

• Pipe repair

• Project management

• Copper

• Multi-line phone systems

• Teaching painting (3 years)

• Van driving

• Medical gas systems

• Plumbing equipment retrofitting

• Furniture sales

• Residential construction

• Pipe installation

• Appointment scheduling

• Tape measure proficiency (10+ years)

• Kitchen experience

• Bathtub installation

• Backflow preventer repair

• Shipping & receiving

• Stocking

• Plumbing leak repair

• Planograms

• Algebra

• Airless paint spraying

• Drinking fountain installation

• Tire service

• IDS

• Database management

• Assembly (8 years)

• Technical support

• PVC pipe

• Route driving

• Carpentry (1 year)

• Swimming

• Pallet jack

• Productivity software

• Plumbing fixture repair

• Brazing

• Home & community care experience

• Vacuum pumps

• Drain cleaners

• Interpersonal communication

• Operating systems

• Procurement contract negotiation

• Bronze

• Blueprint specification interpretation

• Garbage disposal installation

• Event sales

• Technology sales

• Sink installation

• Water softener installation

• Schematics

• Warehouse logistics management

• Cast iron

• Power tools (10+ years)

• Soldering (10+ years)

• Industrial equipment

• Teamwork (10+ years)

• Caulking

• Geometry

• Relationship management

• Backflow prevention testing

• Corporate sales environment

• Retail sales

• Pipe locators

• Threaded pipe connections

• Fixture installation

• Achieving sales targets

• Industrial equipment troubleshooting

• Working with people with disabilities

• Cleaning

• Technical Proficiency

• Personal protective equipment (PPE) adherence

• Microsoft Office

• Typing

• Fabrication

• Resort

• Meter reading

• Industrial maintenance (2 years)

• Math

• Industrial plumbing

• Plumbing system maintenance and repair

• Time management

• Data entry

• Office experience

• Estimating software

• PMP

• Google Meet

• Community engagement

• Multitasking (10+ years)

• Prospecting

• Analysis skills

• Supplier management

• Solar sales

• Sales management systems proficiency

• Mowing

• Accounting and finance experience

• Background checks

• PEX pipe

• Manual transmission

• Drywall

• Filing

• Operations management

• Wholesale sales environment

• Facilities maintenance

• Urinal installation

• Field sales (10+ years)

• Home health

• Residential painting

• PeopleSoft

• Property maintenance

• Reading production documents

• R (3 years)

• Passenger vehicle

• Completing plumbing projects - Largest number of plumbing projects completed yearly (21-50 projects)

• CPVC pipe

• Drainage systems

• Sprinkler systems

• Retail sales transactions

• Account development (10+ years)

• Word processing

• Working on construction estimation projects

• Brass

• Faucet installation

• OSHA

• Construction site

• Plumbing system design

• Stainless steel

• Critical thinking

• Grammar Experience

• Direct sales

• Delivery driver experience

• Dishwasher installation

• Financial analysis

• B2B sales (10+ years)

• Clerical experience

• VoIP

• Outdoor work

• Equipment repair (7 years)

• Ladder climbing

• Land surveying

• Cost control

• Inbound selling

• Sales negotiation

• Administrative experience

• CRM software

• Financial acumen

• Outbound sales (8 years)

• Microsoft Powerpoint

• Live chat

• Tow truck

• Management (10+ years)

• Commercial plumbing

• Door hanging

• GPS

• Water systems

• Recruiting

• Workday

• Construction management software

• Territory sales

• Sales support

• High-end sales

• Social media management

• Basic math

• Contracts

• Customer needs analysis

• Commercial building projects

• Food service

• Box truck (5 years)

• Upselling

• POS

• Outside sales

• Project coordination

• Hospice

• Serving

• Climbing

• Industrial painting

• Lawn care

• Grocery store

• Mechanical troubleshooting

• Sales

• Door-to-door

• Moving

• Sales strategy

• Field service

• Commercial construction

• Supply chain

• Gas leak detectors

• Septic systems

• Service technician experience

• Cherry picker

• Hand tools (10+ years)

• E-commerce

• Construction painting

• Microsoft Word

• Shower installation

• ABS handling

• Client services

• Toilet installation

• Manufacturing company experience

• Logistics inventory management

• HVAC/R

• Project implementation

• Warehouse management

• Plumbing system maintenance

• Compression fitting

• Computer networking

• B2B

• Basketball

• Vendor contract management

• Adult education

• Heavy lifting

• Manual drain cleaning

• Warehouse staffing

• Technical sales (10+ years)

• Computer skills (10+ years)

• Materials handling (5 years)

• Landscaping

• Residential plumbing

• Telemarketing

• Microsoft Excel

• Pipe threading

• Pressure testing equipment

• Distribution center

• Pipe threaders

• Clear language communication

• Sump pump repair

Certifications and Licenses

Journeyman Plumber

Forklift Certification

Non-CDL Class C

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