Versatile IT Support and Office Assistant
Resume:
Moruapheko Mosetsanagape
*** *** ****** ********** ***** Johannesburg 1724
078******* ***********************@*****.***
Education
Tshwane university of Technology
National Diploma in Information technology
Rakgwedi Bokang Secondary school
Grade 12
Experience
Junior IT Support Technician
@ HCL Technologies
Troubleshooting and Issue Resolution: Diagnosing hardware and software problems is a primary duty, often requiring on-the-spot solutions.
System and Software Installation: They install and configure new hardware and software to meet the company's needs.
Network Security and Maintenance: Ensuring that the company network is secure from breaches and maintaining efficient performance.
User Training and Support: IT technicians often conduct tutorials to educate users about new technology. Data Backup and Recovery: Implementing backup strategies and recovering data in the event of failure ensures data integrity
Junior IT Support Technician
@ Gijima holdings
Provide first-line support for hardware, software, and network issues. Troubleshoot and resolve desktop, laptop, printer, and peripheral problems. Assist users with password resets, software installations, and basic IT queries. Set up new workstations for users with proper cables, equipment and software. Monitored and managed IT infrastructure, diagnosing and resolving technical issues promptly to minimize downtime
Conducted tactical troubleshooting to identify faults. Soft Skills
Customer Service: Communication, Empathy
Time Management: Prioritization,Organization, Efficiency Teamwork: Collaboration, Adaptability, Flexibility Problem-Solving: Analytical thinking, Creativity
Adaptability: Willingness to learn, Flexibility in a fast - paced environment
Technical Skills
Operating Systems:Windows (installation, configuration, troubleshooting) and macOS & Linux administration
Networking:TCP/IP, DNS, DHCP, VPN setup & troubleshooting Hardware & Peripherals:PC assembly, upgrades, and repairs,Printer, scanner, and peripheral setup Hardware diagnostics & replacement
Remote desktop support (RDP, TeamViewer, AnyDesk)
User account management (Active Directory)
Backup & recovery solutions
Reference
Derek Wright - HCL/Anglo
Manager
Ms Lorraine Kganaka - Dept. Of Home Affairs
HR and Digitisation project Facilitator
Carol Mhlongo - Metrobus services
Supervisor
Thabiso Matlaila - Gijima holdings
Project Facilitator
*******.********@******.***
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