Colleen E. Bledsoe - Quick-Learning Clerical Professional

Colleen E. Bledsoe

Woodstock IL ***** Phone: 815-***-**** Email: ********.****@*****.***

Seeking part-time work where clerical skills can contribute to success. professional with a positive attitude and experience as a secretary, utilizing typing (30 WPM, 96% accuracy), multitasking, and customer service in-person, phone, or Zoom. Possess skills with Microsoft Word, PowerPoint, and Outlook, a multi-line phone system, copying/faxing, and maintaining copiers and fax machines. Strong critical thinking skills, a strong work ethic, conflict resolution, maintain confidentiality, and a quick learner.

EDUCATION

Bachelor of Social Work

Aurora University, Aurora, IL May 2020

Associate of Arts Degree

Harper College, Palatine, IL July 1998

WORK EXPERIENCE

Creative Space Online Trauma Counseling, Crystal Lake, IL May 2024 - Present

Counselor

Provides therapeutic adult individual counseling

Uses Simple Practice for chart notes, updates treatment plan, and provides status reports

Instructs in meditation, mindfulness, and Cognitive Behavioral Therapy

Department of Rehabilitation Services (DoRS), Elgin, IL

Division of Illinois Department of Human Services March 2018 - May 2023

Personal Assistant

Hired by clients who need assistance with Active Daily Living skills (ADLs)

Assist clients with daily and weekly tasks, including making and keeping health care appointments, money management, and attending social activities

Clearbrook Rolling Meadows, IL May 1995 - February 2000

Program Manager (September 1998-February 2000)

Managed a residential home for 16 adult male residents with developmental disabilities, ensured seamless resident experiences

Maintained residents’ records - keeping them accurate and up to date

Prepared monthly reports to communicate residents’ overall health and care problem-solving concerns

Conducted team meetings to review and assess each resident’s care needs and goals

Recognized by 2 supervisors for preparing for and problem-solving for Illinois Department of Public Health Survey, leading to successful execution and reporting for 2 consecutive years

Secretary (August 1997-September 1998)

Answered phone calls, taking accurate messages, directing calls to the appropriate person, and resolving issues

Participated on the newsletter committee and curated materials for viewers

Filed and updated documents accurately, created documents and memos as assigned

Tracked inventory and ordered supplies as needed while maintaining organization of department

Collaborated with healthcare professionals and other departments, like day program regarding clients

Created and dispersed memos and letters to provide information across the organization

Developmental Disabilities Aide (May 1995-July 1997) Assisted residents with daily activities, chores, and attaining goals

CERTIFICATIONS

Personal Assistant August 2018

DORS Elgin IL

Microsoft Office November 1996

National Task Force on Continuing Education Unit

Developmental Disabilities Aide Program April 1996

Clearbrook Rolling Meadows, IL

Office Computer Technology Program (Career Exploration Workshop) August 1993

Training Employment and Business Services Kane, DuPage, Kendall Counties (KDK)

Certified Nursing Assistant March 1984

Elgin Community College, Elgin, IL

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