Quality Technician with 8+ Years Experience

THEMBELIHLE MTSHALI

QUALITY TECHNICIAN

Lichtenburg, North West • 065******* • ********************@*******.*** SUMMARY

I am a dedicated and detail-oriented Quality Technician with 8years of experience in Laboratory management expertise in Quality Control and Quality Assurance in manufacturing environments. Highly experienced in developing, implementing and sustaining Quality Management Systems. Expertise in ISO Standards, Lean Management, Kaizen and Six Sigma Methodologies seeking to leverage extensive knowledge in root cause analysis, quality control and quality assurance across various industries to contribute to continuous improvement in a forward- thinking organization. WORK EXPERIENCE

Quality Technician – Saint- Gobain

March 2022 – November 2025

• Conform to various requirements of SHE policies and quality procedures.

• Perform regular quality control inspections (raw materials, in-process and final products) in specification to internal and external standards.

• Maintain Quality management standards according to ISO 9001 key principles.

• Perform internal audits in alignment with the requirements of ISO, SANS and SABS.

• Developing visual standards for critical process control and statistical process control.

• Perform root cause analysis on process shortfalls resulting in process/production quality implications.

• Maintain excellent lab management in accordance with ISO 17025 key components.

• Manage lab assistances ensuring an enabling environment that boosts employee productivity, engagement and development.

Laboratory Management Technician- Swift Chemicals

October 2020 – February 2022

• Performed quantitative and qualitative data analysis to ensure quality control specifications are compliant and consistent with internal and external standards.

• Developed a chemical laboratory that ensured the required chemical analysis is performed on all incoming and outgoing products.

• Developed and implemented quality standards ensuring no major findings in customer and organizational audits.

• Implemented an effective data management system, lab management systems and quality tools ensuring excellent product quality.

QPC Analyst - ABInBev

September 2018– August 2020

• Operated a filtration and brewhouse plant.

• Performed quality checks throughout production, packaging and warehouse functions including pre-operational checks, verifications and packaging integrity.

• Verifying compliance with company and regulatory standards and effectively communicate document deviations from the standards and procedures.

• Ensuring the laboratory maintained and accurately followed the guidelines set out by ISO17025, ISO 22000 and HACCP.

Laboratory Analyst - Metallica Chemicals

February 2017– August 2018

• In-service Training

EDUCATION

National Diploma in Chemical Engineering, 2017

• Mangosuthu University of Technology

Certificate in Quality Management Systems (ISO 9001), 2024

• NOSA COLLEGE

PROJECTS

• Internal auditing introduction, created an audit program, notified all personnel involved. The audit program was a success, based on observations and findings, corrective measures were implemented to eliminate gaps and improve processes and efficiency.

• Led a quality management implementation project (ISO 9001:2015) resulting in achieving full certification within a year.

• Introduced SPC eliminating 80% of internal defects by ensuring processes control.

• Minimized external defects by 40% in a year.

• Led a team through repeatability and reproducibility studies ensuring we maintain test accuracy and adhere to ISO17025 standard.

• Led a team that researched and developed low cost, high quality raw material insuring we save costs while still maintaining a high-quality product.

• Provided ongoing advisory support for new products introductions and quality requirements. SKILLS

• Quality Management Systems: ISO 9001, ISO 22000, Six Sigma, Lean Manufacturing, Total quality Management, Kaizen, PDCA Cycle.

• Laboratory Management: Financial Modeling, Market Analysis, Competitive Intelligence, Data Analysis, Business Intelligence, Feasibility Studies, Performance Metrics.

• Project Management: Project Planning, Stakeholder Management, Risk Management, Implementation Oversight, Agile Methodologies, Project Delivery.

• Root cause Analysis: 5Why, Scatter diagram, Pareto, Fishbone diagram, 8D, check sheets, 5W1H.

• Technical Proficiency: Advanced Analytical Tools, Collaborative Work Platforms, SCADA, Presentation Software.

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