Experienced Customer Service Professional with Technical Support
Resume:
CHELLO Y. CATIMON
Bukandala * Lateraza Imus Cavite
Mobile: 099********
OBJECTIVE:
To obtain a position that will enable me to use my strong organizational skills, maximize my management skills and ability to work with people and have chance to learn and improve my skill.
WORKING EXPERIENCE:
Customer Service Representative
Technical support/ Telco acct.
IQOR Phils.
Dasmarinas Cavite
May 2, 2023 – March 30, 2026
Duties and Responsibilities:
Perform trouble shooting for no signal,no incoming/outgoing call and text
Take responsibility processing payment.
Customer Service Representative
Telco acct.
Inspiro Phil's.
Makati City
July 5, 2021 – February 27, 2023
Duties and Responsibilities
Responsible to answer all inquiry, complaint of customer via email, chat and calls
Perform trouble shooting for no signal, incoming/outgoing call and text.
Others (Trained as Tele Sales Agent. Offer postpaid plan. Discuss product and services.
Customer Service Representative
Tech. support/Telco acct.
Convergys/Concentrix phils.
Shaw Blvd Manadaluyong City
May 2016 – July 2021
Duties and Responsibilities:
Educate and explain billing charges
Technical support
Perform trouble shooting for no signal, incoming/outgoing call and text
Customer Service Representative
Telco acct.
Sales- Inbound- 3months
Convergys/Concentrix phils.
Shaw Blvd Manadaluyong City
January 25, 2016 – May 2016
Duties and Responsibilities:
Discuss the product services, benefits, and packages plan under postpaid acct
Offer promotion.
Supervisor/Officer in charged
Manpower services
Powerlane Resources Inc.
BLK4- LOT 5 Tierra Grande Royale Mangahan Gen. Trias Cavite
July 2001 TO July 2014
Duties and Responsibilities:
Responsible for hiring, examining and pre-screening resumes and bios as well as the applicants' physical appearance.
Give written and actual examination to the applicants
Advertisement and coordinate to different municipal office regarding to the job vacancies.
Giving disciplinary action and discussing company policy that he or she violated. Counseling
Timekeeping/Payroll assistance.
PRODUCTION STAFF
FUJIHIRO PHILS.
Gateway Business park javalera
JULY 2000- FEBRUARY 2001
Duties and Responsibilities:
Monitoring IN and OUT Finished Product
Sorting and checking products
COORDINATOR
Manpower services
DICTADO TRADING & GEN. SERVICES
BLK-4 LOT 5 Tierra Grande Royal Mangahan Gen. Trias Cavite
April 1998- June 2000
Duties and Responsibilities:
Supervise employee. Responsible for timekeeping
Monitoring employee’s to assign company
Conduct orientation regarding company policy
Timekeeping/Prepare payroll
On the Job Training
Manufacturing
SCA Phils.
FCIE Langkaan Dasmariñas, Cavite
April 1998
Duties and Responsibilities:
HR assistance
Filing/ encoding /Rank & File
EDUCATIONAL ATTAINTEMENT:
COMPUTER SECRETARIAL\
CAVITE STATES UNIVERSITY
INDANG CAVITE
1996-1999
PERSONAL INFORMATION
PLACE OF BIRTH : AMADEO CAVITE
DATE OF BIRTH : JULY 26, 1975
AGE : 48 years old
GENDER : FEMALE
CIVIL STATUS : MARRIED
Nationality : Filipino
Height : 5’ 0”
Religion : Catholic
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
CHELLO Y. CATIMON
Contact this candidate