Retail Operations Manager Assistant
Resume:
“
Carolyn
“Care”
Mitchell
carolynalycemitchell@
gmail.com
Compton, CA 90220
SUMMARY
Talented Store Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top- notch planning and problem-solving abilities.
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. SKILLS
• Excellent communication
• Computer proficient
• Time management skills
• Client focused
• File/records maintenance
• Quick learner
• Results-oriented
• Microsoft Office
• POS systems operations
• Workforce Management
• Strategic Planning
• Schedule management
• Employee development
• Performance improvements
• Supervision and training
• Inventory management
• Visual merchandising
• Customer relationship management
• Financial reporting
• Cash handling
• Team building
• Employee training
• Sales forecasting
• Policy compliance
• Problem solving
• Effective communication
• Conflict resolution
• Staff scheduling
• Performance evaluation
• Process improvement
• Employee retention strategies
• Recruitment and hiring
• Store opening and closing
• Accurate money handling
• Budget development
• Operations oversight
• Flexible schedule
• Problem-solving
• Partnership building
• Employee engagement
• POS systems
• Outstanding communication skills
• Sales expertise
• Talent recruitment
• Competitor monitoring
• Documentation and reporting
• Inventory control
• Verbal and written communication
• Hospitality and accommodation
• Employee supervision and motivation
• Leadership development
• Goals and performance
• Customer service
• Store operations oversight
• Maximizing profitability
• Shift scheduling
• Budgeting and cost control
• Supply ordering
• Bank deposit procedures
• Payroll management
• Promotions management
• Retail merchandise quality standards
• Program implementation
• Delegating work
• Work Planning and Prioritization
• Performance reviews
• Operational budgeting
• Retail sales techniques
• Hourly shift management
• Training and mentoring
• Friendly and positive
Relationship building and
management
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• Multitasking and organization
• Customer relations
• Vendor management
• Loss prevention
• Staff management
• Operations
• Store merchandising
• Team leadership
• Project management
• MS office proficient
• Process improvements
• Customer service management
• Promotional planning
• Strategic planning
• Team building and leadership
• Inventory forecasting
• Advertising and marketing
• Staff performance improvement
• Team development
• Sales coaching
EXPERIENCE
Store Manager
Paramount, California
Circle K/ Jul 2025 to Current
• Managed daily operations and ensured compliance with company standards.
• Supervised staff schedules and maintained optimal staffing levels.
• Trained new employees on store policies and customer service techniques.
• Monitored inventory levels and coordinated restocking efforts effectively.
• Implemented promotional strategies to enhance product visibility in-store.
• Resolved customer complaints promptly to maintain satisfaction levels.
• Conducted regular safety inspections and enforced health regulations.
• Collaborated with corporate team on merchandising and layout improvements.
• Recruited, trained and supervised new employees. Conducted daily store operations, including opening and closing procedures and cash handling.
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• Managed inventory tracking and physical inventory counts to minimize loss. Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
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• Created weekly work schedules for store personnel.
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Managed daily banking activities such as deposits and withdrawals.
• Updated and maintained store signage and displays.
• Prepared monthly reports on sales figures, expenses, profits.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Ensured compliance with safety regulations and company policies.
• Monitored inventory levels and placed orders to restock shelves.
• Established customer service standards and monitored staff compliance.
• Maintained accurate records of employee performance reviews.
• Strengthened work flow productivity by hiring, managing and developing top talent. Evaluated store performance and incorporated feedback to implement improvement plans.
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Established store tactics and strategies to achieve operational performance and sales goals.
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• Performed regular price checks to ensure competitive pricing.
• Developed strategies to maximize sales and profitability.
• Oversaw storewide merchandising benchmarks to maintain operational excellence. Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
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Reviewed customer feedback to make operational improvements and promote satisfaction.
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Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
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Preserved product quality by maintaining stockrooms and disposing of damaged items.
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Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
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• Organized promotional events to increase product awareness.
• Planned special promotions or discounts based on market trends. Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
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• Implemented efficient systems for tracking stock movement.
• Assessed operational efficiency of the store's departments.
• Identified opportunities for cost savings through waste reduction initiatives.
• Developed relationships with suppliers to negotiate better prices.
• Prepared staff work schedules and assigned team members to specific duties.
• Delegated work to staff, setting priorities and goals. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
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Monitored inventory levels and placed new orders for merchandise to keep supply well- stocked.
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Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
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Implemented successful business strategies to increase revenue and target new markets.
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Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
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• Monitored progress by establishing plans, budgets and measuring results. Mitigated business risks by working closely with staff members and assessing performance.
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Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
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• Forecasted customer demand to set prices or credit terms for goods or services. Assistant Store Manager
Carson, CA
Aldi/ Feb 2024 to Current
Assistant Store Lead
Huntington Beach, CA
Structured HR consulting services to support clients during organizational developments and changes.
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Assists the direct leader with developing and implementing action plans to improve operating results
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Establishes and communicates job responsibilities and performance expectations to their direct reports to ensure mutual understanding and desired results
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Identifies training and development opportunities that will assist their direct reports in achieving enhanced performance
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Understands the overarching company strategy, as well as communicates and models the core values of the organization, to create a sense of teamwork and membership among employees
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Monitors the competitive environment within the community and informs the direct leader regarding adjustments necessary to maintain the company's competitive position
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Provides product feedback to the direct leader, including making recommendations regarding new items to carry or those that should be discontinued
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• Participates in the interviewing process for store personnel Communicates information including weekly information, major team milestones, developments, and concerns
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Ensures store personnel adhere to inventory procedures, product handling guidelines, and cash control policies to minimize losses
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Ensures an appropriate resolution of operational customer concerns in their direct leader's absence
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Identifies and rectifies hazards, ensuring proper ergonomics and maintaining store equipment in proper working order
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• Maintains store cleanliness standards and proper store signage at all times Assists the direct leader with maintaining proper stock levels through appropriate product ordering
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• Merchandises product neatly to maximize sales
• Ensures the quality and freshness of products for sale and accuracy of product signage Assists their direct leader with achieving the store payroll and total loss budget, inventory counts, and training new employees
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Supervises the day-to-day operations of their team, escalating issues to the appropriate level of support and/or leadership when necessary
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Ensures direct reports complete assigned responsibilities in a timely and effective manner to provide the highest level of customer service for the business
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Complies with all established company policies and procedures while upholding the security and confidentiality of documents and data
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• Other duties as assigned
Ralphs/ Feb 2024 to Sep 2024
Assisted in the management of daily operations, ensuring smooth and efficient workflow
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Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
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Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
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Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
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Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
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Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
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Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
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Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
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Monitored employee performance through regular evaluations, providing constructive feedback for professional development
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Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
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Developed employee schedules based on business needs while optimizing staffing levels during peak hours
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Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
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Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
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Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
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Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
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Maintained a clean and organized work environment, adhering to sanitation guidelines for food safety compliance
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Utilized data analytics tools to track key performance indicators (KPIs) such as sales conversion rates or average transaction value
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Implemented cross-training initiatives among team members to enhance flexibility and ensure efficient operations during peak periods
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Investigated discrepancies or issues related to cash handling or inventory management, implementing corrective actions as needed
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Maintained up-to-date knowledge of industry trends, competitor activities, and market conditions through continuous research
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Assisted customers with inquiries or concerns regarding products/services while providing exceptional customer service experience
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Assistant Store Manager
Downey, CA
The 99/ Feb 2024 to May 2024
Assistant Store Manager
Lakewood, CA
Dollar Tree/ Jan 2024 to Apr 2024
Demonstrated strong leadership skills by motivating team members towards achieving individual/team targets/goals
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Achieved consistently high scores on mystery shopper evaluations by delivering exceptional service standards at all times
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Served as a point of contact for escalated customer complaints/issues resolving them promptly & effectively.
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Maintaining standards of merchandising and visual presentation including store signage to maximize sales
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• Daily execution of a high standard of operational policy and procedures Assisting with daily store functions and activities including opening/closing and intensive freight processing.
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• Maintaining a high level of customer service at the checkouts and on the sales floor Ensure all training is scheduled and completed within allotted time frame for all associates.
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Promoting sales, scheduling to business needs, operating the store within allowed payroll budget and productivity guidelines
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Protecting company assets, implementing and executing all company programs and expectations
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• Delegating and supervising duties for a shift team Effectively leading from the floor, modeling a positive work attitude and habits, and helping employees develop their skills.
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• Encouraging a great team environment in the store
• Covering additional duties assigned by the Store Manager Manage/lead recovery process to ensure the store maintains high standards all day including store ready at open.
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Adhering to all company policies and procedures including safety guidelines and timely/proper reporting of incidents.
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Diplomatically handling employee and customer concerns while interfacing with the support center.
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• Abide to the Code of Business Conduct and Ethics Policy. Ensure compliance with internal controls as applicable to your function within the organization.
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Assist with all store functions and day-to-day store activities as directed by the Store Manager
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Able to perform all opening and closing procedures in the absence of the Store Manager
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Assist the Store Manager in protecting and securing all company assets, including store cash
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Assistant Store Manager
Northridge, CA
Amazon Fresh/ May 2022 to May 2023
• Adhere to all policies and procedures including safety guidelines Maintain a professional and friendly environment with customers, subordinates and supervisors.
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Maintain all areas of the store, including the stockroom and sales floor, to company standards to include recovery
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When the Store Manager is not on the premises, direct supervisory responsibility for all hourly Associates
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Process all SSC Corporate directives including Pull and Hold/Destroy, Task Compliance, Key Survey information requests and any additional communications related to store activities as delegated by the Store Manager
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• Assist the Store Manager on the receipt and return of DSD merchandise.
• Follow the VIP and DSD Policies and Procedures
• Assist the Store Manager in ensuring proper staffing coverage on a daily basis Assist the Store Manager in ensuring that the sales floor is sales effective on a daily basis.
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Assist in the management of cashiering activities to ensure all company cash handling practices & guidelines are followed at all times by all associates.
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• Promotional effectiveness of store-front fixtures and displays.
• Assist in the management of sales effectiveness of seasonal areas in the store.
• Coordinate appropriate signage utilized in the store.
• Assist with the receipt and return of DSD merchandise.
• Process damaged merchandise daily basis.
• Assist Store Manager with creation of weekly schedules.
• Assist in the management of store supplies and expense control. Assist with merchandising and maintaining the checkout area to maximize impulse areas.
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Ensure coolers and store-front program racks/displays are refilled daily (balloon program, sunglasses, batteries, etc.)
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• Assist with the management of the Drive Item program Assisted in continuous development of effective store associates to achieve desired sales and results.
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Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
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• Coached and developed store associates through formal and informal interactions.
• Oversaw aspects of maintenance, inventory and daily activity. Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
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• Handled scheduling for store shifts to achieve adequate staffing. Oversaw coaching and guidance of store employees to foster advancement in work operations.
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Handled complaints from customers by empathetically listening, recording details and offering solutions.
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• Supervised cashiers in processing credit, debit and cash payments to streamline sales. Answered customer questions and addressed problems and complaints in person and via phone.
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Oversaw daily operations of store, including inventory and supply restocking, cash- handling and assisting customers.
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Assisted customers, answered questions and resolved problems for stellar customer service.
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Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
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Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
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Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
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Scheduled staff to assign employee shifts according to departmental and business needs.
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EDUCATION AND TRAINING
Artistry of Makeup
Elegance International
Los Angeles, CA
Associate of Arts: Web Design and Interactive Media The Art Institute of California - Hollywood
North Hollywood, CA
2 Year degree
Bachelor of Arts: Media Arts and Animation
The Art Institute of California - Hollywood
North Hollywood, CA
4 Year degree
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