Administrative Professional with Analytics Focus

November **** - Present

November **** - November 2025

September 2023 - October 2024

Lori Sutheimer

**** ********* ** 701-***-**** *****@*******.***

I am looking to secure a full-time position where I can utilize my analytical and research skills along with my education.

Summary of Qualifications:

Associate in Applied Science in Information Processing Over 17 years of experience in diverse customer service relations. Proficient in Microsoft Word, Microsoft Excel, Microsoft Outlook. The capability to perform thorough analysis and research, decipher all pertinent information and the ability to explain procedures and decisions professionally while following company regulations. Ability to maintain a high degree of confidentiality. Problem-solving proficiency and strong decision making ability; able to draw from previous experiences and knowledge, and apply to current situations in a timely manner.

Proficient multi-tasking and time management skills. Excellent attendance, punctual, self-motivated, and productive. Energetic, honest, out-going and high-spirited, yet sensitive and composed. Team player, customer focused, adamant about professionalism and quality.

Work Experience

Administrative Assistant

Country Financial Jodi Schmidt Agency

I assist in insurance transactions, answering phone calls, handle billing transactions and interact with clients.

Bookkeeper

Hobby Lobby

My job duties as bookkeeper include balancing the monthly invoices to the general ledger, preparing the Daily Cash deposit and making sure cash registers are balanced and ready for the following business day. I am responsible for ordering office supplies and special orders for customers. I am also Department Lead for the Wearable Arts department. That includes assisting customers, ordering products and restocking products on the sales floor.

Patient Care Coordinator

Wellness Rediscovered

Nov 2018 - Aug 2023

Aug 2013 - Aug 2023

Nov 2006 – Aug 2023

2004 – 2006

I provide exceptional front-office support and customer service. Proficient in scheduling appointments and administrative tasks including managing patient records, incoming phone calls, emails and correspondence. Skilled in maintaining a welcoming environment and fostering positive relationships with patients and colleagues.

I am also a treatment technician assisting patients with Red Light Laser therapy and Transcranial magnetic stimulation.

Accounts Receivable Representative

CVS Health

While employed with Aetna Healthcare, the company was bought out by CVS Health. I was responsible for posting payments to the customers accounts as well as handling research requests which generally included providing payment support as well as locating missing payments and correcting any errors in posting that may have occurred. I was laid off due to company job eliminations after a total of over 16 years. Accounts Receivable Representative

Aetna

While employed with Coventry Healthcare, the company was bought out by Aetna Healthcare. I continued to do my duties which included posting payments to customer accounts and reconciling any discrepancies. As the accounts transitioned over to Aetna software systems, I adapted to the changes well and learned all new computer programs. Accounts Receivable Representative

Coventry Healthcare

I was responsible for working with small business groups whose account payments did not match the premium payment due for the current month and may have had a credit or a debit on their account. I handled calls to assist with any payment discrepancies and made the appropriate changes as needed such as member updates or plan changes.

Bank Teller

Capital Credit Union

I was responsible for handling customers’ bank transactions such as deposits, withdrawals, and loan payments, along with balancing debits and credits to ensure accuracy.

References

Susan Jones - Previous coworker of 9 years - 701-***-**** Jennifer Sather - Friend of 18 years - 701-***-**** Jessica Borth - Previous coworker of 2 years - 701-***-**** Sept 2002 - Dec 2004

Graduated May 2002

Education

Associate in Applied Science in Information Processing Bismarck State College

Emphasis in office support, business and customer service. Center High School

Graduated with a 3.5 GPA

Other Activities

I occasionally volunteer my time at the local soup kitchen and donate clothes to be sent to the underprivileged.

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