Customer Service Specialist with 10+ Years Experience

Sarah J. Chavez

Peoria, AZ ***** • 928-***-**** • **********@*****.***

Professional Summary

Customer Service Professional with 10+ years of experience in call centers, technical support, legal services, billing, and high-volume client support. Known for delivering exceptional customer experiences, resolving complex issues, meeting performance metrics, and supporting cross-functional teams.

Work Experience

Port Center Associate — iQor

October 2022 – November 14, 2025

• Assisted customers with confirming phone number porting.

• Provided support for offshore cellular providers.

• Utilized Synerverse systems.

Paralegal / Credit Repair Support — Lexington Law

September 2020 – November 17, 2022

• Assisted clients with credit repair and disputes.

• Reviewed credit reports from major bureaus.

Technical Support Representative — Firman Power Equipment February 2018 – August 2020

• Troubleshot generator issues.

• Processed warranty claims.

Customer Service Representative — Hometeam Pest Defense April 2016 – March 2017

• Scheduled technicians and resolved issues.

Customer Service Representative — Randstad (City of Glendale Water Dept) May 2015 – January 2016

• Managed billing inquiries and customer support.

Commercial Customer Representative — Terminix

January 2013 – December 2015

• Scheduled appointments, dispatched techs, processed payments. Office Clerk — Kelly Services

January 2011

Receptionist — DES Appellant Services

2010

Credit Card Clerk — CSK Auto

2006 – 2008

Clerk/CNW — WIC

2001 – 2003

Education

Diploma – Carrington College

High School Diploma – Peoria High School

Skills

Customer service, call center operations, billing, troubleshooting, Microsoft Office, data entry, bilingual communication.

Certifications

CompTIA A+

Contact this candidate