Mortgage & Auto Finance Specialist
Resume:
April Gray
Grand Prairie, TX 75051
***************@*****.***
Work Experience
Loan Advisor
Bridgecrest Financial - Fort Worth, TX
May 2024 to November 2025
* Managed a portfolio of auto loan accounts, ensuring timely collection of delinquent payments while maintaining compliance with company policies and federal regulations (FDCPA).
* Conducted outbound and inbound calls to customers to negotiate payment arrangements, extensions, and settlements.
* Monitored and maintained accurate documentation of all customer interactions and payment arrangements in the loan management system.
* Collaborated with underwriting and repossession teams to assess recovery options and prevent charge-offs. Customer Service Representative
Payless Power - Fort Worth, TX
April 2019 to 2024
* Handle inbound leads (phone, internet) and direct to appropriate contact
* Contact present customers (phone, email) to maintain and improve customer loyalty * Superior communication and customer service skills
* Excellent follow-through skills
BDC Representative
HONDA OF FORT WORTH - Fort Worth, TX
May 2018 to 2019
* Handle inbound leads (phone, internet) and direct to appropriate contact
* Contact present customers (phone, email) to maintain and improve customer loyalty * Superior communication and customer service skills
* Excellent follow-through skills
Caregiver
BROOKDALE SENIOR LIVING - Fort Worth, TX
April 2016 to May 2018
* Communicate with clients in a friendly, professional and respectful manner.
* Maintain passion for service, family values, and a true desire to help the elderly. * Assist in all household maintenance such as cleaning and assisting in daily activities. Cafeteria Worker
ALEDO INDEPENDENT SCHOOL DISTRICT - Aledo, TX
March 2013 to April 2016
* Prepare and service food according to established procedures and methods
* Ensures that the finished product is of the highest quality possible.
* Demonstrates willingness to work where needed and assists others until assigned jobs are completed. * Ensures that the finished product is of the highest quality possible. 11/11-03/13 TEXAS 811, Dallas, TX
* Maintain a good working relationship with customers.
* Reports all customer feedback and assists the other customer service reps in resolving customer problems.
* Ability to work and interact with a team in a professional and courteous manner.
* Ability to read and comprehend basic instructions to interpret documents, such as safety rules, operating and maintenance instructions and procedures.
Education
GRAND PRAIRIE HIGH SCHOOL Grand Prairie
2006
Skills
• CSR
• Call Center
• Customer Care
• Customer Service
• Customer Support
• Senior Care
Assessments
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate