Multi-Skilled Customer Support & Office Professional
Resume:
Melissa Elliott
Villa Hills KY41017
*************@*****.***
OBJECTIVE
To become a valuable member of your team! I excel in customer service and communication. I work well independently or in a team setting. I am a very motived self-starter; I am not afraid to jump right in and work hard.
EDUCATION —
EXPERIENCE
Brown Mackie College
Associate’s degree in
Paralegal Studies / Research
3.96 GPA
Dean’s List (every quarter)
Student of the Month
Graduated Magna Cum Laud
Member of The Professional Writers’ Alliance – Classes in Copy and Content with an Excellence rating
2022-2025
Customer Service / Office Clerk at Sherwood Excavation
(left to move home to Kentucky)
2021-2022
Customer Service Rep / Tech Support for Dexcom/RDI
(left due to move to Colorado) remote from home
2010-2019
Office Manager • Grace Academy
2010-2019
Teacher • Middle and High School • Grace Academy
KEY SKILLS —
COMMUNICATION
Client Support
Customer Service
Customer Operations
Customer Resolutions
Data Entry
Clerical Skills
Marketing
Research
Web Content
Client Consultation
When I first started working with Grace Academy, I was a contractor. I researched and rewrote their business plan for refinancing. I worked on their website content and marketing. As a result of my work, their enrollment has grown substantially since 2010 when I was first employed. Shortly after I was asked to come on full time to work in the office and teach
Document Drafting
Proof and Editing
Organization
LEADERSHIP
Proficient in; Word, Office, Excel, Google Docs, Word Press, Power Point etc.
While at Grace Academy (non-profit school), I headed up all the fundraising and extracurricular student activities. I oversaw fundraising year-round. I also oversaw volunteers and students in the student newspaper, drama club, book club, yearbook staff, and girl scouts.
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