Remote Support Operations Specialist Candidate
Resume:
Sherry Dunn Duluth, GA ***** 678-***-****
***********@*****.***
Summary
Customer-focused Administrative Professional with 15+ years of experience delivering exceptional support across healthcare, operations, and service industries. Proven track record of resolving complex client issues, streamlining workflows, and enhancing user experiences. Adept at managing cross-functional collaboration, onboarding, and regulatory compliance. Technically proficient in: Microsoft Office Suite, CRM/ERP platforms, SAP/SRM, ADP Workforce Now, Kronos and Google Workspace. Passionate about building relationships, optimizing processes, meeting tight deadlines and driving continuous improvement in client success environments.
Professional Experience
Customer Facing & Support Issue Resolution & Troubleshooting Onboarding & Training Cross-Functional Collaboration Reporting & Documentation Business Optimization Supervisory Leadership Stakeholder Engagement Budget Management
Office Operations Manager Computacenter
Peachtree Corners, GA (March 2025 to Present)
Serve as office support for staff and global executives.
Implement office policies and process improvements to enhance operational efficiency.
Assist HR and IT with new hire onboarding.
Resolve 95% of inquiries within 24 hours, improving workflow efficiency.
Prepare incident and ad hoc reports to support leadership decision-making and service continuity.
Manage accounts payable functions, timely invoice processing, track budgets and monitor expenses.
Oversee employee access card distribution and enforce data protection protocol.
Coordinate executive conference room scheduling, arrange catering and logistics for high-level meetings.
Supervise Day Porter activities and manage facility service repairs.
Maintain office inventory, equipment, and safety supplies to ensure compliance, prevent shortages, and sustain operational readiness.
Administrative & Customer Service Representative Packers Solutions Services, Inc. Alpharetta, GA (March 2022 to December 2024) - (Remote)
Delivered high-volume phone support, with 95% first contact resolution at 98% satisfaction rate.
Scheduled and confirmed service appointments, reducing delays and missed visits.
Trained clients on digital platforms, reducing support calls by 40%.
Sherry Dunn
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Recovered $1M+ in outstanding balances through collections collaboration and trained new employees on key policies and role-specific tasks.
Administrative & Licensing Coordinator Elck Global LLC Duluth, GA (September 2019 to March 2022) - (Remote)
Managed multi-state licensing and compliance, reducing regulatory risk.
Streamlined workflows, boosting Program Manager productivity by 20%.
Supported HR onboarding and Worker’s Comp claims
Negotiated toll and fine reductions, saving thousands in operational costs.
Project Support Spec & Accts Payable Mill Creek Residential LLC / Ansco & Associates Sandy Springs & Peachtree Corners, GA (September 2015 – Jul 2019)
Processed vendor payments, expense reports, and time sheets to support financial operations.
Supported gap analysis for process improvements.
Filed building permits with 99% compliance.
Coordinated emergency fieldwork to maintain project timelines, communicated project updates to stakeholders.
Built strong vendor relationships, negotiated utility fee reductions.
Coded and uploaded invoices; processed ACH payments and assisted with month-end closing tasks.
Performed 3-way matching and account reconciliation.
Outreach Care Specialist Anthem / Populus Group LLC Atlanta, GA (October 2014 to September 2015) - Contract
Scheduled medical and mental health appointments foster care for patients.
Educated guardians on procedures and arranged transportation.
Drafted HIPAA-compliant denial letters and processed appeals.
Submitted Medicaid referrals for assessment, maintained 100% record accuracy.
Education
Associate degree in Travel & Tourism Management Bryant & Stratton College
Volunteer Experience MAPS Disaster Relief Organization
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