Customer Support & Client Experience Specialist (Remote)

PROFILE

PROFESSIONAL EXPERIENCE

CONTACT

EDUCATION

SKILLS & TOOLS

WORK AVAILABILITY

Lagos, Nigeria

****************@*****.***

SAMUEL GBOLAHAN

+234 906-***-****

C U S T O M E R S U P P O R T A G E N T

Customer Support Specialist with several years of

experience working remotely across digital platforms and global teams. Skilled in handling high-volume live chat and email support while maintaining a calm, professional, and customer-first approach. Strong problem-solver with excellent written and verbal English, experienced in resolving disputes, troubleshooting issues, and delivering consistent service in fast-paced, 24/7 environments. Comfortable working night shifts and adapting quickly to new tools, systems, and industries.

Independent / Contract Roles 2023 - Present

Provide customer support for multiple online platforms and digital services via live chat and email

Handled a high volume of customer inquiries per shift while maintaining accuracy, empathy, and response-time standards Resolved account-related issues, access problems, payment inquiries, and general platform concerns

Manage customer complaints and disputes professionally, ensuring fair resolutions and positive user experiences Anwad-Kots NG Ltd. 2020 - 2023

Assisted users across multiple brands and online services, adapting communication style to different audience Responded to inquiries during peak periods and overnight hours, maintaining consistent service quality

Supported onboarding, account verification, and general navigation inquiries

Provided feedback to improve workflows and enhance customer experience

Bachelor's Degree in Political Science

2015 - 2019

Live Chat & Email Customer Support

High-Volume Case Handling

Conflict & Dispute Management

Issue Resolution & Troubleshooting

Multitasking & Time Management

Customer Satisfaction & Retention

Remote Team Collaboration

Ability to work independently and as part of a

team

Excellent Written & Verbal English

Detail-oriented and able to handle multiple tasks

simultaneously

Fully available for night shifts (18:00–06:00

EET)

Flexible for training hours

Reliable internet and dedicated remote

workspace

Customer Support & Operations Specialist (Remote)

Online Support & Community Assistant (Remote)

University Of Lagos

Independent 2020 - present

Manage and monitor digital asset portfolios using online trading platforms and analytical tools

Analyze market activity, transaction flows, and platform updates to make informed decisions

Maintain strong attention to accuracy, security, and responsible handling of digital assets

Crypto Market Analyst & Digital Asset Trader

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