Aspiring Tech Lead with Community Focus

Objectives

To obtain employment with an organization where my skills will be utilized, this will offer growth, increasing responsibility, and advancement opportunities.

Work Experience

Candidate for City Council – Division 131 Bridgeport, CT

2025 – Present

Running for elected office to represent Division 131, advocating for technology access, education, and community development. Engaging with constituents, organizing community events, and building coalitions to address local issues. Leveraging technical expertise to propose digital solutions for city services and infrastructure improvements. Demonstrating leadership, public speaking, and strategic planning in a high-visibility civic role.

Software Engineer II PRN Software, Inc Dedham, MA

October 2020- April 2025

• Diagnosed and resolved complex technical issues involving prescribing software, SQL queries (production and staging environments), and API integrations using Postman. • Created SSOs, interpreted JSON responses, and managed Surescripts cases via the admin tool. • Collaborated with development teams to troubleshoot bugs, support API functionality, and implement client-specific solutions. • Led technical onboarding for new clients, ensuring successful system integrations and connectivity. • Provided technical expertise on client calls and cross-functional meetings to support implementation, support, and account management teams. • Mentored Tier 1 support staff, coached on best practices, and contributed to knowledge base and documentation improvements. • Managed and escalated support cases using Salesforce, prioritizing high-impact issues and maintaining service excellence.

Technical Engineer ThermoFisher Scientific - Tewksbury, MA

September 2016 to October 2020

Up keeping computer system and network, installing and configuring applications, troubleshooting, diagnosing hardware and software faults, solving the fault by phone or online, answer phones, placed work orders and/or supply orders, educating end-users on how to use applications and resolving future issues, work hand in hand with routers to assigned tickets to technicians and complete paperwork, used Salesforce to create reports.

Remote Support Technician Tomra Of North America - Shelton, CT

2012 to 2016

Monitor and maintain our reverse vending machines (RVM), up keeping computer system and network, installing and configuring applications, troubleshooting, diagnosing hardware and software faults, solving the fault by phone or online, answer phones, placed work orders and/or supply orders, educating end-users on how to use applications and resolving future issues, work hand in hand with routers to assigned tickets to technicians, used programs such as Citirx, TomraNet and Datacomm website.

Education

Bachelors in Computer Engineer

Post Univeristy-Waterbury CT

Aug 2024- May 2027

Certificate: Software Development

Housatonic Community College- Bridgeport, CT

Aug 2022- May 2022

Associates in Computer Science

Housatonic Community College - Bridgeport, CT

January 2010 to May 2012

Northern Essex Community College - Lawrence, MA

2008 to 2009

High School Diploma

Palm Beach Lakes Community High School - West Palm Beach, FL

May 2007

Skills

Bi-lingual: Speak, read and write fluently in Spanish. Customer service and interpersonal skills. Proficient in Excel. Also certified in quickbooks. (10+ years)

Technical Skills

Languages: Java, Python, C++, HTML, CSS, JS, XML • Tools/Platforms: Postman, SQL, Salesforce, SSOs, Surescripts, Node.js, JIRA • Operating Systems: Windows, Linux • Other: Microsoft Office Suite, Excel, QuickBooks, Technical Documentation, Citrix

References Upon Request

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