Reliable Front-Line Customer & Ops Support Associate

Cherise Smith

Mesa Az ***** 480-***-**** **********@*****.***

SUMMARY

An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure QUALIFICATIONS

● Able to work independently or as a team member.

● Exceed goals in performance-based environment.

● Ability to answer high-volume,multi-line phone system.

● Exceptional interpersonal skills with front-line workers.

● Excellent communication skills with both internal and external customers. EXPERIENCE

Crew Member

Wendy’s - Buckeye, AZ (02/201- 05/2017)

● Cleaned food preparation areas, cooking surfaces, and utensils

● Maintained sanitation, health, and safety standards in work areas

● Measured ingredients required for specific food items being prepared

● Operated large-volume cooking equipment such as grills, deep-fat fryers, or griddles

● Prepared and cooked food according to instructions

● Took food and drink orders and received payment from customers

● Verified that prepared food met requirements for quality and quantity Crew Member

Loves Travel Stop - Buckeye, AZ (01/2017 - 04/2017)

● Handled multiple orders at once, organizing and prioritizing orders as they were received

● Made sure the tools, fliers, mixers, humidifiers and ovens were in proper condition and properly sanitized

● Maintained appropriate temperatures ensuring quality and freshness

● Rotated stock and supplies

Long-distance Operator

One To One Communications - Phoenix, AZ (06/2000 - 03/2003)

● Answered a high volume of telephone calls from customers regarding payments, returns and charges to accounts

● Assisted customers in the selection of products

● Maintained contact and followed up on problems that required special handling

● Provided marketing support

● Researched and responded to customer inquiries and explained transactions to their satisfaction

EDUCATION

High School Diploma

South Mountain High, Phoenix, Az (1990)

ACCOMPLISHMENTS

● Previously volunteered for Saint Mary's Food Bank

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