Medical Assistant with Scheduling & Coordination Expertise
Resume:
HADYN HOLLIS
*********@*****.***
Belle Chasse, LA 70037
PROFESSIONAL SUMMARY
Compassionate and detail-oriented healthcare professional with experience supporting clinical operations, scheduling patient appointments, and coordinating interdisciplinary care. Skilled in electronic health records management, patient documentation, and eligibility verification. Recognized for strong patient communication, organizational skills, and the ability to manage multiple priorities in fast-paced healthcare environments.
PROFESSIONAL EXPERIENCE
MEDICAL ASSISTANT SEPTEMBER 2024 - PRESENT
Louisiana Children’s Medical Center, Department of Urology Belle Chasse, LA
Hours per week: 40 Supervisor: Brittany Rafferty, 504-***-**** May Contact: Yes
Duties and Responsibilities
●Assist providers with urological procedures including catheter exchanges and urodynamic testing, ensuring patient safety and procedural accuracy.
●Educate patients on pre- and post-operative care instructions, improving patient understanding and adherence to treatment plans.
●Schedule, reschedule, overbook, coordinate, and manage complex patient appointments, diagnostic testing, consults, and follow-ups using Epic, ensuring accuracy and continuity of care.
●Maintain and monitor provider calendars, coordinate clinic flow, and adjust schedules to accommodate urgent or emergent needs
●Verify and update patient eligibility, demographics, insurance coverage, and referral/authorization requirements for urology care
●Accurately document patient encounters, notes, and scheduling actions in Epic, ensuring compliance with HIPAA and Joint Commission standards.
●Act as liaison between patients, providers, and interdisciplinary staff to coordinate care plans, address scheduling conflicts, and resolve patient inquiries.
●Apply advanced knowledge of medical terminology and clinical processes to prioritize workload, manage patient wait times, and support care team objectives.
●Prepare exam rooms for procedures, sterilize instruments, maintain equipment functionality, and monitor supply inventories to support daily clinical operations.
●Provide front-line customer service and patient advocacy, demonstrating tact, confidentiality, and professionalism in high-volume, fast-paced environments.
SERVER/BARTENDER/HEAD WAIT JULY 2021 – AUGUST 2024 Outback Steakhouse – Hattiesburg, MS
Hours per week: 35 Supervisor: Coy Smith, 601-***-**** May Contact: Yes
Duties and Responsibilities
●Delivered customer service in a high-volume environment, ensuring guest satisfaction, maintaining professionalism, and fostering positive client relations.
●Resolved customer complaints using conflict resolution, communication, and problem-solving skills, improving overall satisfaction and retention.
●Oversaw shift operations as Head Wait, managing and reconciling daily financial records, balancing cash drawers, and preparing accurate reports in compliance with organizational standards.
●Coordinated with team members to streamline workflow, scheduling, and operations, reducing delays and improving service efficiency.
●Applied strong multitasking, time management, and organizational skills to prioritize competing demands and maintain accuracy under pressure.
●Recognized for leadership, reliability, and teamwork, contributing to improved staff collaboration and achievement of performance goals.
HEALTHCARE STUDENT INTERN DECEMBER 2019
Health Occupations Students of America, Singing River Hospital Biloxi, MS
Hours per week: 10
Duties and Responsibilities
●Shadowed healthcare professionals across multiple hospital departments, gaining exposure to diverse medical specialties and workflows.
●Observed direct patient care, learning best practices in communication, confidentiality, and bedside manner.
●Developed familiarity with medical terminology, clinical documentation, and healthcare protocols, supporting future work in healthcare administration.
●Learned interdisciplinary collaboration by assisting physicians, nurses, and allied health staff in real-world clinical environments.
●Strengthened understanding of hospital operations, patient intake, and care coordination processes.
CHILD CARE PROGRAM SUPPORT ASSISTANT DECEMBER 2018 – JUNE 2019 YMCA North Bay– Hattiesburg, MS
Hours per week: 30 Supervisor: Brenda Herrin, 228-***-**** May Contact: Yes
Duties and Responsibilities
●Supervised groups of school-aged children in before- and after-school programs, ensuring safety, well-being, and adherence to organizational policies.
●Planned and facilitated age-appropriate recreational, educational, and enrichment activities to promote engagement, social development, and teamwork.
●Monitored student behavior and applied conflict-resolution strategies to maintain a positive, respectful, and inclusive environment.
●Maintained accurate attendance and activity records in compliance with program requirements and child safety standards.
●Collaborated with parents, guardians, and staff to address concerns, support child development, and communicate progress.
●Assisted in organizing summer care programs and group activities, fostering creativity, physical activity, and academic enrichment during school breaks.
●Applied strong organizational and time-management skills to oversee multiple children simultaneously, ensuring individual needs were met.
EDUCATION
BACHELOR OF SCIENCE IN HEALTH SCIENCES MINORS: PSYCHOLOGY & PUBLIC HEALTH
The University of Southern Mississippi – Hattiesburg, MS Date conferred: December 2023
● GPA: 3.4
SKILLS
●Microsoft NAV Dynamics and Microsoft Office Suite
(Word, Excel, Outlook, PowerPoint)
●Cashflow planning, budget forecasting, and financial management
●State and federal tax codes; compliance with regulatory requirements
●Book-keeping, accounts payable/receivable, and financial record keeping
●Data entry and records management with attention to accuracy and confidentiality
●Electronic Health Record (EHR) systems including
Epic (scheduling, documentation, patient records)
●Scheduling coordination, calendar management, and patient appointment workflows
●Knowledge of HIPAA, Joint Commission standards, and medical terminology
●Exceptional written and verbal communication skills
●Customer service, client relations, and conflict resolution in fast-paced environments
●Strong organizational, time management, and multitasking abilities
●Team collaboration and leadership in diverse professional settings
●Adaptability and problem-solving in high-pressure environments
PROFESSIONAL REFERENCES
● Professional references are available upon request.
Contact this candidate