Acct Manager & Talent Acquisition Pro
Resume:
Gianna Thompson
Accounts Specialist
******.***********@*****.***
Professional Summary
Results-driven Account Manager and Talent Acquisition professional with 5+ years of experience building client relationships, managing key accounts, and delivering business solutions across Fortune 50, healthcare, and renewable energy industries. Skilled in driving customer satisfaction, resolving complex issues, and improving operational processes to meet KPIs and exceed organizational goals. Recognized for strong communication, problem-solving, and ability to collaborate cross-functionally to deliver measurable results. EXPERIENCE
SealedAir Corporate Office, Charlotte - Account Manager Nov 2022 - PRESENT
● Build and maintain strong relationships with key customer accounts, serving as the primary point of contact to address needs and ensure mutual success.
● Manage incoming communications, resolve customer concerns, and drive satisfaction in alignment with company KPIs.
● Partner with Sales Teams to streamline order processing, distribution, and account visibility.
● Record, investigate, and resolve customer complaints, identifying root causes to prevent recurrence and improve service delivery.
● Collaborate with cross-functional teams to implement process improvements, increase efficiency, and strengthen customer relationships.
● Provide reporting and updates to leadership regarding account progress, product development, and customer service metrics
Experis Corporate Office, Charlotte - Senior Technical Recruiter Feb 2021 - Oct 2022
● Developed strong relationships with Fortune 50 clients, aligning recruiting strategies with organizational hiring needs.
● Managed full-cycle recruitment including sourcing, screening, interviewing, and presenting candidates.
● Conducted 50+ daily screening calls to evaluate qualifications, cultural fit, and client requirements.
● Utilized multiple job boards, networking, and referrals to identify and attract top talent in competitive markets.
● Partnered with hiring managers to streamline recruitment processes, improve time-to-fill, and meet KPIs.
● Tracked recruitment metrics and delivered reporting to ensure client satisfaction and performance alignment.
EDU Healthcare, Huntersville - Health Care Recruiter Oct 2020 - Jan 2021
● Managed nationwide client accounts by providing staffing solutions for healthcare roles.
● Conducted interviews and assessments to ensure alignment with client expectations.
● Leveraged ATS to track candidate pipeline and hiring progress.
● Partnered with operations teams to ensure placements met client requirements.
● Monitored placement performance, client feedback, and retention metrics to improve outcomes.
Momentum Solar, South Plainfield - Talent Acquisition Specialist Jan 2020 - Sept 2020
● Managed recruitment pipeline for sales and field professionals across multiple territories.
● Cold-called 300+ candidates daily to generate leads and strengthen pipelines.
● Scheduled and coordinated interviews to reduce hiring cycle time.
● Collaborated with management to align hiring strategies with business growth needs.
● Maintained compliance with recruitment processes while tracking hiring KPIs.
Dirpro Inc., Edison - Marketing Specialist
July 2019 - Dec 2019
● Supported promotional events and direct marketing campaigns for Fortune 500 companies.
● Delivered product knowledge to customers and developed tailored presentations.
● Collected customer feedback to enhance promotional strategies and campaign effectiveness.
● Partnered with marketing teams to improve visibility and event outcomes.
EDUCATION
Wingate University, Wingate - Bachelor of Marketing Aug 2015 - May 2019
Minor in Psychology
Skills
● Account & Client Relationship Management
● Customer Service Excellence & Issue Resolution
● Sales & Recruiting Strategies
● KPI Tracking & Performance Reporting
● Cross-Functional Team Collaboration
● Process Improvement & Root Cause Analysis
● Applicant Tracking Systems (ATS)
● SAP, Microsoft Office, Google Suite
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