Operations & Risk Processing Specialist

Trey L. Wilson

Orlando, FL • 689-***-****

Professional Summary

Enterprise operations and risk processing professional with experience supporting large-scale financial services environments. Skilled in risk review, fraud prevention analysis, vendor quality monitoring, and compliance-driven operations. Experienced using data tools and third-party intelligence platforms to identify risk indicators, maintain data integrity, and support operational decision making. Known for maintaining high production accuracy, meeting strict service level agreements, and supporting audit and regulatory standards in high-volume environments. Core Skills

- Risk Processing & Fraud Indicator Analysis

- Vendor Quality Monitoring

- Operational Compliance & Audit Support

- LexisNexis & Innovis Risk Data Analysis

- Data Accuracy & Production Processing

- Microsoft Excel & Reporting

- Exception Resolution & Escalation Management

- Service Level Agreement (SLA) Performance

Professional Experience

JPMorgan Chase & Co. — Operations Associate / Risk Processing Analyst June 2018 – Present

- Process and review high volumes of customer accounts and applications to identify risk indicators and ensure compliance with internal procedures.

- Analyze customer and identity data using LexisNexis, Innovis, and internal systems to support fraud prevention and loss mitigation.

- Maintain strong accuracy, data integrity, and turnaround times within a high-volume production environment.

- Monitor vendor output and validate completed work to ensure quality and adherence to operational standards.

- Investigate discrepancies, resolve processing exceptions, and escalate issues to reduce operational risk exposure.

- Generate operational reports and documentation using Microsoft Excel and Microsoft Word.

- Follow internal control procedures and documentation standards to support audit and compliance requirements.

- Collaborate with internal teams to meet daily production targets and service level agreements

(SLAs).

Asurion — Technical Support Representative

November 2016 – January 2018

- Handled high-volume customer support requests while meeting productivity and quality standards.

- Processed device protection claims and verified customer eligibility and coverage.

- Troubleshot hardware, software, and connectivity issues to ensure timely customer resolution.

- Maintained detailed documentation of support interactions and issue resolutions. Convergys — Customer Service Representative

September 2015 – November 2016

- Managed customer accounts, billing updates, and service requests in a fast-paced call center environment.

- Maintained accurate account records while following company procedures and compliance standards.

- Assisted customers with billing inquiries, service updates, and account troubleshooting.

Contact this candidate