Versatile Restaurant Service & Operations Associate
Resume:
Phoebe McCants
Philadelphia, PA *****
***********@*****.***
EXPERIENCE
Shake Shack, Philadelphia, PA — Guest Service Associate
DECEMBER 2024 - APRIL 2025
●Opened and closed the restaurant, making sure everything was organized and ready for the next shift, cash handling accuracy, and working with company procedures.
●Provided high volume customer service by taking guest’s orders, processing payments, and serving guests efficiently during peak hours.
●Resolved customer concerns professionally while maintaining a positive guest experience.
●Managed inventory restocking and maintained organized, well stocked work stations.
Young American, Philadelphia, PA— Back of House Support
APRIL 2025 - AUGUST 2025
●Independently closed back of house operations nightly, ensuring cleanliness and readiness for the next business day.
●Maintained continuous dish flow to support kitchen efficiency during high volume service hours.
●Upheld sanitation and safety standards in compliance with health regulations.
●Assisted kitchen staff with organization, waste management, and maintaining a clean work environment.
●Demonstrated strong time management and reliability in a fast paced setting.
Eight Twelve Bar & Lounge, Philadelphia, PA— Server & Guest Relations Assistant
AUGUST 2025 - OCTOBER 2025
●Managed POS system transactions accurately, including order entry and payment processing.
●Provided attentive guest service, including seating, order coordination, and follow up to ensure satisfaction.
●Communicated efficiently with kitchen and bar staff to ensure timely and accurate service.
●Handled high volume shifts while maintaining professionalism and efficiency.
●Build rapport with guests, creating a welcoming and positive environment.
EDUCATION
Revolution School, Philadelphia, PA— High School Diploma
SEPTEMBER 2024 - JUNE 2025
●GPA: 3.5
●Academic Excellence Award Recipient
●National Honors Society Member
RESUME OBJECTIVE
Highly organized and personable recent graduate with a strong academic background and customer service experience, seeking a receptionist or assistant position. Dedicated to developing professional skills and pursuing long term goals within the legal field.
SKILLS
Customer service, time management, phone etiquette, cash handling, POS systems, google workspace, cross functional collaboration, data entry & written communication.
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