Dynamic Customer-Facing Professional with Analytics Expertise

RESUME

ZEINAB KUSIIMA MOHAMED Address: Lake Forest, CA

Telephone: +1-949-***-****

E-mail: ******************@*****.***

I am an enthusiastic and innovative collaborator with excellent communication, organization and analytical skills. I have built a reputation for getting the job done by combining a strategic outlook with practical on ground delivery. I am eager to contribute and readily leverage my education training and work experience to devise innovative outcomes.

I am confident in adapting to any business environment and producing quality work. I take personal accountability for my behavior, actions and decisions, and operate with integrity, empathy, and professionalism. AREAS OF EXPERTISE

Customer Service

Data entry

Office administration

Data analysis

Content Creation

Narrative production

Digital story telling

Social media marketing

Proficient Microsoft Office user (MS

Word, Excel, PowerPoint)

EDUCATION

Middlesex University, London

Degree in Business Management (February 2023 – June 2025) Strathmore University, Kenya

Diploma in Business Management (September 2021 – September 2022) EXPERIENCE

June 2025 – Present: Sales Associate at Ross Dress for Less Core responsibilities and achievements:

Driving daily sales and operational excellence by leading sales associates

Maintaining high visual merchandising standards to attract and encourage customer returns to the store

Handling minor escalated customer complaints or queries

Maintaining a clean, safe and organised store environment

Overseeing daily opening and closing procedures, including preparing cash registers

Delegating shift tasks and resolving team conflicts

Leading and mentoring team members on product knowledge and customer care

Training new staff

July 2025 – Present: USA Army Reserve

Core achievements:

Basic combat and advanced individual training, including assembly of agent detection equipment.

CBRN soldier: Hazard Detection and Identification (chemical, biological, radiological and nuclear agents)

Decontamination Operations

Monitoring and Reporting

Emergency Response

Risk Assessment

Communication and Teamwork

Attention to detail

Problem solving under pressure

September 2024 -March 2025: Intern at the NEDA, London Core responsibilities and achievements:

Supported the design of marketing materials.

Conducted market research and analysis of industry trends, competition, and target audiences for music.

Supported development of blog posts, social media content, and communication resources for African artists.

Facilitated meetings and drafted meeting proceedings. April 2024 – July 2024: Cinema Worker, Lexi Cinema, London Core responsibilities and achievements:

Managed the Candy Bar and coordinating food orders

Managed ticket sales, food and refreshments orders.

Managed online orders, preparing and issuing customer orders.

Managed cash registers, processing payments and refunds

Handled customer inquiries about movie ratings, sessions, bookings, customer reward system and recommendations.

Controlled theatre access and conducting regular checks of the theatres

Led preparation of cinemas after movie sessions, cleaning and tidying of theatre rooms, lobbies and restrooms. February– August 2024: Research Assistant, Middlesex University, London Key Responsibilities and achievements

Conducted library and records searches, photocopied relevant documents and reports to collate information for lecturers

Supported lecturers by collating and updated tutorial materials October 2023 – January 2024: Casual Library Assistant. Hendon Campus, Middlesex University, London Core responsibilities:

sortied and shelved returned items.

Provided customer support by locating and retrieving items on request May-August 2023: Administration support Officer, Amari Consulting Limited, Kenya Core responsibilities and achievements:

Managed front-office operations, client interactions, information line and visitor requests

Organized and facilitated meetings

Scheduled appointments, and team events

Conducted data entry, filing, updating of online records September – December 2022: Intern at Geal and Associates, Kenya Core responsibilities and achievements:

Conducted data entry and bookkeeping

Provided general office administration and logistical support

Supported processing of invoices, and receipts, and updating financial and audit records.

Booked and facilitated meetings.

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