Onboarding Operations Specialist at Wipro
Resume:
Work History
Onboarding
Operations Associate
Pooja
Pawar
Contact
Address
Thane, India 400604
Phone
*****.*******@*****.**
Skills
Skills
Technical Skills
• MS Excel
• MS Word
• PowerPoint
Reporting &
Documentation
•
Professional Skills
• Customer Service
• Team Support
• Escalation Handling
• Communication
Dynamic professional with extensive experience at Wipro LTD, excelling in onboarding operations and compliance. Proven ability in customer service and escalation handling, complemented by strong skills in MS Excel and effective communication. Recognized for enhancing onboarding efficiency and fostering team collaboration, ensuring high satisfaction levels.
Onboarding Operations Human
Resources(SME)
Wipro LTD, Airoli, Navi Mumbai
Responsibilities:
• Managed the entire process from onboarding
new applicants to getting them set up in the payroll system.
• Processed new offers on eArcu to ensure they
followed company guidelines and met national
minimum wage
standards.
• Worked with the resourcing team and managers
to make necessary changes to offers and ensure all data was
correct.
2024-02 -
Current
Contracts based on the specific client, location,
and job details.
•
Verified ”Right to Work” documents and
completed other vetting procedures before
processing accepted offers.
•
Generated payroll IDs once the process was
complete and kept managers updated on the
status of their new hires.
•
Set up applicants in the payroll system, manually
entering details like bonuses, shift allowances, tax info, and start dates.
•
Handled queries from managers and applicants
on eArcu to guide them through the process.
•
Ran housekeeping reports to spot errors and
audited BOT automation to ensure the system
was running correctly.
•
Updated payroll data for things like start date
changes, salary adjustments, or role changes.
•
Education
• Problem Solving
• Training & Mentoring
Distributed tasks within the team to ensure we hit our performance targets and turnaround times
(TAT).
•
Assisted with AskHR queries, directing managers
and applicants to the right teams for quick
solutions.
•
Senior Customer Service Executive
Sutherland Global Services, Airoli, Navi Mumbai
Responsibilities:
2021-09 -
2023-03
Handling international customer chat and call
support (Netflix process)
•
• Managing customer escalations
• Providing floor support to agents
Ensuring high customer satisfaction and SLA
compliance
•
Senior Executive – Content Moderation
Accenture Solutions Pvt Ltd, Airoli, Navi Mumbai
Responsibilities:
2016-03 -
2021-04
• Content moderation and quality analysis
• Conducting floor training for new recruits
• Managing OJT batches
• Generating operational reports
• Coordinating with clients and internal teams
Senior Executive – Air India Ticketing
Process
Sutherland Global Services, Airoli, Navi Mumbai
Responsibilities:
2014-11 -
2016-02
Handling ticket issuance, re-issuance, and
refunds
•
• Monitoring SLA performance
• Supporting inbound queries for agents
• Managing daily activity reports
• Escalation handling and floor support
Bachelor of Commerce (B.Com) Mumbai University -
Mumbai
2021-12
Higher Secondary Certificate (12th)
RJ Thakur College - Thane
2011-02
Additional Information
Secondary School Certificate (10th)
St. Mary's Convent High School - Mulund
2009-03
Date of Birth: 17 September 1992
Nationality: Indian
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