Operations & Administrative Professional

Arisha D. Mapes

Kingston, NY ***** +1-845-***-**** ***********@*****.***

Work Experience

Office Manager

The Arc Mid-Hudson Kingston, NY

February 2023 to March 2026

Oversee the daily operations of the administrative office. Place orders for the needs of the Individuals as well as household items for the staff. Create and updated staff rosters, in-house phone list, monthly reports, make changes to schedules, trainings and other forms as needed. Maintain a spreadsheet for daily ADL’s. Provide customer service when needed. Filing, faxing and various other tasks.

Payroll Coordinator/HR Coordinator

Any-Time Home Care, Inc. Kingston, NY

June 2018 to March 2022

Handled all aspects of the payroll process. Gathered employee timesheets and activity sheets to ensure the dates and times match. Double-checked timesheets to make sure they were signed by both the client and aide. Used Carewatch, Riversoft, and Elvis to complete payroll. Called aides if there were any discrepancies with their timesheets or activity sheets. Provided employment information for former employees to other agencies upon request. Opened and closed full PCA classes as well as ACD classes through The DOH Health Commerce System. Checked each applicant's eligibility through EPStaff check. Scheduled aides to cases, found coverage if an aide called out, and handled on-call services. Data entry, filing, faxing, scanning, and various other office duties. Clerk

Kingston Parks & Recreation Kingston, NY

February 2014 to February 2015

Assisted customers with park reservations as well as program registration via phone, computer, and in person. Received and recorded payments for all money taken in. I worked with various vendors on bill payments and tracked them on a spreadsheet. I prepared sports schedules, letters, memorandums, and various other documents. I performed data entry, filing, and faxing.

Real Estate Legal Assistant

Miller, Weiner& & Associates, P.C. Kingston, NY

September 2007 to May 2010

Greeted clients, answered busy phone lines, and maintained a high level of customer service. Prepared deeds, wills, huds, and contracts for home sales and purchases. Gathered surveys, c/o's, payoffs, and mortgage satisfactions for title clearance. Wired funds, made deposits, and mailed out closing checks and packages to banks, clients, and brokers. Office Assistant

Kingston Buick Pontiac GMC Kingston, NY

March 2006 to August 2007

Answered switchboard and directed customers to the appropriate department. Took customer payments, provided receipts, and documentation for account satisfaction. Paid and recorded all monthly expenses. Generated and mailed out monthly statements to vendors. Filed, faxed, and assisted with various other office duties. Inbound Greeter

Mortgage Select Kingston, NY

August 2003 to December 2005

Checked the status of online mortgage applications, called customers to verify information, obtained necessary documents for mortgage pre-qualification, pulled credit reports, generated leads for brokers, and provided customers with status updates. Answered busy phone lines and managed a low level of dropped and cold calls per company policy. Education

Criminal Justice (Some College)

SUNY Ulster Stone Ridge, NY

August 2008 to October 2010

High School Diploma

Kingston High School Kingston, NY

September 1993 to June 1997

Upper secondary education

Skills

First aid Phone etiquette Clerical experience Microsoft Word Medical office experience Appointment scheduling Microsoft Excel Microsoft Office Office experience Organizational skills Data entry Insurance verification Call center Word processing Supervising experience Computer skills Customer service Front desk Dealership experience Medical terminology Office management Hospitality Computer literacy Microsoft Outlook Administrative experience Languages

English

Certifications and Licenses

Driver's License

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