Management Professional with 15+ Years Experience

Presentation of Qualifications

SORAYA SMITH

*** ********* ******* ~ Woodstock, Georgia 30188

404-***-**** ~ *************@*****.*** ~linkedin.com/in/soraya-smith

SORAYA SMITH

*** ********e Parkway ~ Woodstock, Georgia 30188

404-***-**** ~ *************@*****.*** ~ linkedin.com/in/soraya-smith

Dear Hiring Executive,

I would like to contribute to your organization as a Management Professional, utilizing 15+ years of experience in multiple areas of operational management and staff supervision. I am a results and performance driven professional with customer proven satisfaction along with acquiring the skills and ability to respectfully interact with executives from various departments and divisions. As you will note in the attached resume, I am adept at training and mentoring staff in product knowledge and sales techniques. Throughout my career, I have gained the reputation for providing exceptional relationship development skills both with internal staff, retail customers, and volunteers. I am adept at working with multiple departments to enhance corporate efficiency, productivity, and profitability. Selected Career Highlights include:

Independently increasing revenues at each position. Built large customer base, earning $40,000+ for the company, managing the Goddess Body Spa. Exceeded quotas regularly by 40% to 60%.

Developing strong relationships with customers in all experiences. Serving as lead trouble-shooter with customer issues, providing resolution to client issues.

Hiring and training 150+ high level associates, providing supervision, motivation and evaluation. Performing administrative sales and account management functions.

Earning recognition by Walmart and Goddess Body Spa for leading teams with integrity, building customer base and increasing revenues. Volunteering for community service at Walmart.

Controlling inventory, improving supply efficiencies by approving/rejecting storewide inventory costs.

Managing department and store budgets, ensuring accuracy and cost efficiencies.

I am experienced in identifying, troubleshooting, and resolving diverse sales process concerns, providing solutions to specific corporate/client objectives, and delivering individualized service to build a loyal customer base in highly competitive marketplaces. I know that my unique combination of analytical, organizational, and interpersonal skills will allow me to make immediate contributions to your company.

At your convenience, I would appreciate the opportunity to meet with you to further discuss your objectives and my abilities to help you achieve them. Thank you for your time and consideration of my application. I look forward to hearing from you soon to set up a time for us to meet at your convenience.

Sincerely,

Soraya Smith

Attachment: Resume

SORAYA SMITH

199 Lakestone Parkway ~ Woodstock, Georgia 30188

404-***-**** ~ *************@*****.*** ~ linkedin.com/in/soraya-smith

MANAGEMENT PROFESSIONAL

Sales Generator / Trainer and Motivator / Customer Satisfaction

Pro-active Business Manager with 15+ years of diverse management training and expertise. Trusted to identify and resolve diverse operational concerns to enhance departmental efficiency, productivity, and profitability. Build and maintain a loyal client base in a highly competitive marketplace. Recognized by corporate executives for superior leadership skills and sales performance. Proven revenue generator, consistently exceeding quotas by 40% to 60%, while improving annual revenues by up to $40,000.

CAREER HIGHLIGHTS & ACHIEVEMENTS

·Independently increased revenues at each position. Built large customer base, earning $40,000+ for the company, managing the Goddess Body Spa. Exceeded quotas regularly by 40% to 60%.

·Developed strong relationships with customers to ensure a high rate of repeat and referral business. Served as lead trouble-shooter for customer and account issues concerns to ensure 100% client satisfaction.

·Hired and trained 150+ high level associates, providing supervision, motivation, and evaluation. Performed administrative sales and accounting responsibilities, and provided ongoing quality control.

·Recognized by Walmart and Goddess Body Spa for ability to lead teams with integrity, building customer base and increasing revenues. Volunteered for community service at Walmart.

·Oversaw store inventory-taking, improving supply efficiencies by approving and/or rejecting inventory costs.

·Managed departmental and store-wide budgets, ensuring accuracy and cost efficiency. Designed and implemented practices to reduce inventory loss. Earned client recognition and corporate commendation for exceeding all performance expectations.

PROFESSIONAL EXPERIENCE

2022- Present Customer Relationship Management, Progressive, Atlanta, GA (Remote)

Managed 45+ calls per day and addressed billing inquiries from escalated customers to retain 20+ customers a month.

2020 – 2022 Underwriting Service Assistant, State Farm, Atlanta, GA

Perform administrative tasks related to insurance claims, including information collection, and assisting underwriters and agents. Manage policy renewal, cancellation, and suspension.

2018 - 2019 SPA Supervisor, Goddess Body Spa, Fairburn, GA

Oversaw and performed all non-surgical cosmetic procedures. Maintained SPA inventory. Maintained the SPA’s social media accounts. Increased revenues by $40,000.

Scheduled patient appointments. Interviewed, hired, and trained applicants and new hires. Prepared employee schedules, monitoring performance.

2008 - 2018 Assistant Store Manager, Walmart, Atlanta, GA

Recruited, interviewed, and hired high value individuals. Trained employees engaged in sales, inventory taking, and cash reconciliation.

Ensured proper staffing, handling all scheduling for store shifts. Delegated work according to team strengths. Mentored team members on effective upselling and cross-selling techniques.

Developed relationships with customers, handling issues to ensure quick and successful resolution. Designed and implemented processes within the building premises for loss prevention and security.

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SORAYA SMITH

199 Lakestone Parkway ~ Woodstock, Georgia 30188

404-***-**** ~ *************@*****.*** ~ linkedin.com/in/soraya-smith

EDUCATION Certificate in Radio, Television News and Print Journalism, Connecticut School of Broadcasting, Lawrenceville, GA

Associates Degree in Journalism, Georgia Perimeter College, Dunwoody, GA (Current)

Certificates in Microblading and Body Sculpting

ACTIVITIES Participated in Performing Arts; Captained Award-Winning Dance Team

REFERENCES Available upon request

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