Results-Driven Executive Support Specialist

Abigail Lila

Palm Bay, * FL ***** * 347-***-**** * *********.*****@*****.***

Professional Summary

Results-driven professional with proven success in executive support, client relations, sales, marketing, and operations. Highly organized and resourceful, skilled at managing workflows, resolving complex issues, and building strong relationships to drive efficiency and business growth.

Professional Experience

Percepta – Lincoln Concierge Case Manager/LPA

Present

Deliver concierge-level service by resolving client vehicle concerns and maintaining the prestige of the Lincoln brand.

Serve as liaison between dealerships and clients to ensure customer satisfaction and brand loyalty.

Facilitate buy-back processes and oversee resolution management to achieve positive client outcomes.

Uphold brand integrity through exceptional communication, empathy, and professionalism.

Teleperformance – CVS Specialty Customer Service Representative

October 2023 – Present

Process and verify prescribed medications, ensuring compliance with HIPAA and pharmacy regulations.

Troubleshoot patient issues related to medication delays, claims, and payment assistance.

Maintain accurate documentation and escalate critical issues to appropriate departments.

Deliver compassionate, efficient service to enhance patient satisfaction.

Client confidentiality is securely maintained at all times.

Crochet Grandeur, LLC – Owner/Stylist

May 2020 – October 2023

Owned and managed a successful hair and e-commerce business specializing in crochet-braiding extensions.

Oversaw all aspects of business operations, including social media management, merchandising, customer service, and inventory.

Produced photography, videography, and marketing content to drive online engagement and sales.

Healthfirst, New York – Executive Assistant/Administrative Assistant

May 2019 – May 2020

Supported C-level Executive, Vice President, and Director by coordinating schedules, meetings, and communications.

Managed complex calendars and organized company-wide events and project meetings.

Prepared and processed expense reports with high attention to accuracy and timeliness.

WithumSmith+Brown PC (EisnerLubin Merger), New York, NY – Tax Control Supervisor/Administrator

March 2013 – June 2018 (Consulted Mar–May 2019)

Supervised processing of 5,000+ tax returns and extensions, ensuring on-time, compliant filings.

Managed firm-wide workflow database (XCM), enhancing productivity and deadline tracking.

Developed and led workflow training seminars for staff to improve efficiency and accuracy.

Maintained compliance correspondence with tax agencies and managed sensitive data with integrity.

EisnerLubin, LLP, New York, NY – Executive Assistant

February 2007 – March 2013

Supported HR and 10 Partners with onboarding, scheduling, and confidential communications.

Maintained firm-wide filing systems and monitored staff workflow and reporting.

Provided direct client support regarding tax filings and quarterly reporting.

Cantor Fitzgerald Wealth Partners LLC, New York, NY – Administrative Assistant

December 2005 – February 2007

Coordinated complex domestic and international travel for executives.

Managed calendars, prepared reports, presentations, and correspondence.

Handled client communications, invoicing, and event coordination.

Curves Piscataway, Piscataway, NJ – Manager

June 2004 – December 2005

Developed and implemented marketing programs to increase membership and retention.

Coordinated fitness seminars, charity events, and promotional activities.

Resolved member disputes and managed billing and retention initiatives.

JP Morgan Private Bank, New York, NY – Assistant Officer/Manager, Life Insurance Department

June 2000 – June 2004

Processed confidential underwriting documentation for high-net-worth clients.

Promoted from Sales Assistant to Assistant Treasurer within two years.

Collaborated with Relationship Managers to develop client presentations and resolve policy issues.

JP Morgan Private Bank, New York, NY – Sales Assistant

April 1998 – June 2000

Managed long-term care group cases and underwriting requirements.

Supported two Vice Presidents with data management and client correspondence.

Assisted in the development of sales materials and marketing collateral.

Skills

Executive & Administrative Support

Customer & Client Relations

Project & Workflow Management

Data Integrity & Compliance

Process Improvement

Event Coordination

Calendar & Travel Management

Communication & Confidentiality

Microsoft Office Suite Google Workspace CRM & Database Systems

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