Client Services & Housing Coordination Specialist

LYNY RINGGOLD

Bakersfield, CA *****

661-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Dynamic housing professional with extensive experience at the Housing Authority of The County of Kern. Proven track record in client advocacy and service monitoring, enhancing tenant satisfaction through effective problem-solving and organizational skills. Adept at managing high-volume caseloads while ensuring compliance with housing regulations and fostering collaborative team environments. SKILLS

Telephone communication Accurate record keeping

Client advocacy Team leadership

Service monitoring and evaluation Proficiency in office programs MS office expertise Detail oriented

Time management Problem-solving

Multitasking Abilities Organizational skills

Task prioritization Attention to detail

Excellent communication Adaptability and flexibility WORK HISTORY

08/2019 to 06/2025 Service Coordinator

Housing Authority of The County of Kern – Bakersfield, CA

●Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.

●Managed a high volume of client requests, ensuring timely and effective service delivery.

●Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.

●Enhanced customer satisfaction by efficiently addressing and resolving service issues.

●Coordinated and monitored service activities to confirm work met all requirements.

●Prepared reports on service performance metrics and key indicators for management review.

06/2024 to 02/2025 Housing Navigator

Housing Authority of The County of Kern – Bakersfield, CA

●Exercised strong decision-making skills during high-stress emergency scenarios while adhering to company policies and procedures.

●Streamlined communication between bridge team members, fostering a collaborative working environment for successful navigation.

●Connect with consumers while building the bridge with providers.

●Document all encounters with consumers and providers; advocate.

●Billing, Kern Family Health System

08/2018 to 08/2019 Housing Manager

Housing Authority of The County of Kern – Bakersfield, CA

●Improved tenant satisfaction by addressing concerns promptly and implementing effective solutions.

●Trained new staff members on policies and procedures, ensuring consistency in service delivery across the team.

●Negotiated contracts with vendors, securing favorable terms while maintaining quality service provision.

●Managed budget effectively, reducing operating costs without compromising the quality of services provided.

●Updated record-keeping systems for improved organization and accessibility of important information.

●Streamlined rent collection processes for increased efficiency and fewer late payments.

●Coordinated move-in/move-out processes efficiently while minimizing vacancy periods.

●Assisted low-income families in accessing affordable housing options through knowledge of subsidy programs and eligibility requirements.

●Conducted regular property inspections to ensure compliance with safety regulations and housing standards.

●Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.

05/2012 to 08/2018 Housing Specialist II

Housing Authority of The County of Kern – Bakersfield, CA

●Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.

●Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.

●Explained rental and housing regulations to clients and helped each discover best options for housing.

●Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.

●Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.

●Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.

●Coordinated eviction prevention efforts by mediating disputes between landlords and tenants, ultimately preserving stable housing situations for at-risk individuals.

●Educated landlords on fair housing laws and regulations, fostering an environment of equal opportunity for all applicants regardless of race or socioeconomic status.

●Analyzed local housing market trends, utilizing data to advocate for the development of additional affordable housing units in areas with high demand.

●Sought out affordable housing options and residences for people in need. EDUCATION

South High School - Bakersfield, CA

REFERENCES

#HRJ#c21f7f56-f7a4-4a17-b08d-1e06ee65f503# Upon Request

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