IT/QA Manager - Testing Lead - Process & People Leader

MARC A. VALENTINO CLA, PMP

****S. Lambert Street, Philadelphia, PA 19145 215-***-**** 267-***-**** **************@***.***

Professional Summary

Test Lead and QA Manager with 32 years of experience leading functional, regression, E2E, and UAT testing for benefits and underwriting systems. Skilled in developing QA processes, metrics, and best practices while managing teams of up to 12 testers and multiple vendors. Proven ability to drive quality improvements and ensure compliance across complex, high-volume environments.

Skills

•Project & Process Management: PMP Certified since 2013, PMO/Best Practices/Process Improvement Experience, KPI Development, Tracking & Corrective Actions, Certified Lead Auditor ISO9001:2015 (since 2019)

•Leadership & Stakeholder Management: Innovation Lead, having multiple initiatives approved, Manage Staff and External Vendor Performance, High level of engagement with Key Stakeholders

•Domain & Data Analysis: 8+ Years Electric & Gas Utility Experience, Data mining, analysis &, trending for proactive action

•Tools & Administration: Tool & SharePoint Design and Site Admin Experience

•Testing & Requirements: Requirements Elicitation and Software Testing

Work History

PECO Energy, Project & Contract Management Sep 2024 - Jan 2026

Principal Contract Manager, PMOCs

•Own $100M contract relationships between PECO Project & Contract Management and PMOCs; approve contract releases and scope changes within defined parameters.

•Lead corrective action plans using KPIs and scorecards, reporting results in monthly leadership meetings with contractors.

•Oversee PMOC onboarding and offboarding, system access, training, and SOX compliance.

•Develop Power BI tools and dashboards for PMOC onboarding, performance, and workstream reporting.

•Lead P&CM Innovation Committee (2024–2026).

•PECO Safety Best Practices Team lead.

PECO Energy, Technical Services Apr 2017 - Sep 2024

Manager, Quality & Safety

•Lead quality and safety oversight for internal staff and contractors to meet utility and regulatory requirements.

•Drive remediation of non-compliant electric and gas equipment, standards, and engineering designs.

•Lead audits, observations, and vendor program evaluations; partner with contractors to strengthen quality programs.

•Develop and manage KPIs and quality data reporting to identify trends, risks, and corrective actions.

•Manage and coach a high-performing quality team, providing feedback, training, and performance management.

•Lead continuous improvement initiatives and corrective action programs (e.g., ACEs, CAPs, watch lists).

•Manage annual department budget, variance analysis, and mitigation activities to meet financial targets.

•Represent PECO on Exelon Utilities quality and safety initiatives and best-practices teams (2017–2020).

•Establish and maintain utility-wide quality assurance programs, audits, and observation protocols.

•Partner with contractors to design and implement quality procedures, training, and corrective action plans.

•Monitor contractor safety and quality performance, identifying trends and driving targeted improvements.

All-Marc Enterprises (independent/freelance contractor) Mar 2016 - Mar 2017

IT/Technology Consultant

•Evaluated and analyzed client hardware/software needs, made recommendations based on budget, the client’s technology constraints & the short/long term goals and implemented the hardware and/or software solutions, including training.

DLC Solutions (Medical/Pharm Continuing Education app for maintaining Credentials) Mar 2015 - Mar 2016

QA Manager

•Managed a team of 2 - 5 testers & participated in: System; Regression; E2E; Custom; Negative; Smoke; Post Deploy Review; Role/Permissions and Security Testing Phases/Types, along with providing guidance and baseline scripts for UAT

•Documented Standard Operating Procedures (SOPs) and defined technical procedures needed for test preparation and execution

•Created test plans, test scripts, both manual and automated, as well as defect logging & tracking through to final resolution.

•Collaborated with engineering and technical personnel to resolve testing problems, system malfunctions & environmental issues

LiquidHub, Inc. Consulting-Solutions Consulting at: Independence Blue Cross Apr 2014 - Feb 2015

Senior Test Team Lead - Benefits & Underwriting

•Managed a team of 7 - 12 testers for the Benefits & Underwriting Group of applications (30+ apps), overseeing Functional, Regression, E2E, UAT and Performance Testing, as well as the Test Certification process and documentation

•Managed Test Team Resources & Testing Cycles for 5 projects

•Created QA Risk Mitigation Plan, Knowledge Transfer Documentation, Sign-off Document, Metrics & Lessons Learned Reports

•Involved in recruiting, hiring & training (3 Senior QA Test Leads and 10 – 12 Junior to Mid-Level Testers)

Strata Marketing Custom Development & Cable Products (Wholly Owned by: Comcast) Sep 2009 - Mar 2014

Senior Quality Assurance Lead / Testing Manager

•Developed and Instituted QA and Testing Processes and Best Practices, strategically, across the organization

•Developed Test Environment policy, Defect Tracking and Resolution Workflow & trained Testers in the new QA process

•Constructed standard Test Strategy, Test Plan & Test Script templates as well as Metrics & Post Mortem Reports

•Managed & participated in QA & all Test Phases for over a dozen applications (mix of custom & standard products)

Education

Drexel University Master of Science, Information Systems (GPA: 4.0)

Temple University Bachelor of Business Administration, Economics (GPA: 3.96 in major)

2000

1990

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