Program Director with 15+ Years of Program Leadership

Jarriel Moore

Program Director

********@*****.*** 501-***-**** Little Rock, 72204, AR

SUMMARY

Dynamic Senior Program Director with over 15 years of progressive experience in managing diverse teams and programs across educational and human services sectors. Successfully developed and implemented innovative strategies that resulted in improved operational efficiency and positive outcomes, including overseeing significant budget management. Proven ability to lead initiatives that foster supportive environments for at-risk populations, strategically aligning resources to meet organizational goals. Eager to contribute expertise in program management and development to drive success at forward-thinking agencies. WORK EXPERIENCE

JUVENILE CORRECTIONAL FACILITIES COORDINATOR Little Rock School District 08/2022 – Present, Little Rock

Manages a team of teachers and paraprofessional staff at the Pulaski County Juvenile Detention Center and the Pulaski County Regional Detention Centers. Establishes and maintains Behavior Modification programs, Classroom Management, and school discipline protocols.

Submits Notices of Detainment and Requests for Records to registrars of detained students. Conducts comprehensive Educational Assessments for all students to tailor educational approaches. Collaborates with vendors to enhance learning environments for detained students. Oversees program budget management and submits timely quarterly financial reports to LRSD and the Arkansas Department of Education.

Assigns and facilitates Professional Development opportunities for staff. Works in partnership with Detention staff to foster a supportive educational atmosphere. CIVIL SERVICE COMMISSIONER (APPOINTED) City of Little Rock 12/2018 – Present, Little Rock

Oversees personnel policy, merit system rules, and regulations for employee/candidate appeal in accordance with Arkansas Statute and City Ordinance for Civil Service employees, specifically within the Police and Fire Departments.

AADRD PROGRAM MANAGER Arkansas Department of Health 03/2022 – 08/2022, Little Rock, United States

Served as the Project Director for BOLD funding initiatives through the CDC. Developed and sustained a comprehensive network of professionals and caregivers addressing Alzheimer’s and related dementias.

Assisted in formulating and managing the budget and MOUs associated with the AADRD Program. Acted as State Coordinator for the Alter Program.

DIRECT SUPPORT PROFESSIONAL AEDD, INC

04/2015 – 07/2021, Little Rock, United States

Provides essential support for individuals with developmental disabilities to live independently in various environments, including apartments and family homes. Facilitates opportunities for individuals with developmental disabilities to engage in community work and recreational activities.

COVID INVESTIGATOR General Dynamics Technology/AR Department of Health 08/2021 – 03/2022, Little Rock, United States

Conducted thorough investigations of individual COVID-19 reports in a timely manner. Analyzed potential COVID-19 sources through patient interviews and contact tracing to identify origins and associated cases.

Performed detailed contact tracing efforts and documented findings of disease investigations meticulously. VITA PROGRAM MANAGER Arkansas Asset Builders, Inc

11/2020 – 05/2021, Conway, AR

Oversaw site operations at a Volunteer Income Tax Assistance (VITA) program. Managed staff and volunteers while tracking tax site progress and effectiveness. Guided Tax Preparers and Quality Review Teams to ensure compliance with all IRS guidelines and operational protocols.

PROGRAMS ADMINISTRATOR Quapaw House, Inc

05/2019 – 07/2020, Little Rock, United States

Managed contractual oversight and compliance of the Division of Youth Services’ step-down program. Supervised classroom compliance and prepared students for reintegration into community settings from a Residential Group Home environment.

Ensured strict adherence to clinical and non-clinical performance indicators. Facilitated continuous quality improvement training for staff on effective methods to engage with adjudicated youth.

Provided essential feedback to DYS Case Coordinators and stakeholders regarding youth-related issues. Participated in treatment team meetings while developing and maintaining a comprehensive life skills curriculum.

FAMILY MANAGEMENT SPECIALIST North Little Rock School District 08/2017 – 06/2019, North Little Rock, United States Administered contractual oversight and management of youth services step-down programs. Transported clients transitioning from juvenile corrections, preparing them for reintegration into community settings from a Residential Group Home environment. Ensured fulfillment of clinical and non-clinical performance metrics during stays. Facilitated ongoing quality improvement training for program staff on strategies for effectively working with adjudicated youth.

Delivered necessary feedback to DYS Case Coordinators and stakeholders on challenges facing the youth. Engaged in treatment team meetings, contributing to the development and maintenance of the life skills curriculum.

HOUSING SUPERVISOR Our House, Inc

09/2011 – 03/2017, Little Rock, United States

Collaborated with an interdisciplinary team to deliver residential and organizational services for homeless individuals within the dormitory facilities.

Facilitated weekly residential group meetings while maintaining comprehensive documentation and oversight of the residents and facility operations. Conducted intake assessments and needs evaluations for all new residents. GUEST SERVICES SUPERVISOR Days Inn & Suites

06/2010 – 10/2015, Little Rock, United States

Supervised front desk operations, ensuring total guest satisfaction throughout the duration of guest interaction.

Addressed guest issues and concerns promptly and efficiently. Managed accounts payable and receivable for direct bill accounts. Trained and scheduled front desk staff, collaborating with the Director of Sales and Director of Operations to guarantee the readiness of pre-reserved accommodations and meeting areas. STUDENT SERVICES & EDUCATION MANAGER Heritage College 12/2012 – 07/2014, Little Rock, United States

Coordinated the Student Services Program and managed workflow effectively. Led a team of Student Services Coordinators to implement strong retention strategies addressing Social Service needs through referrals and follow-up.

Collaborated closely with the Director of Education and the Manager of Instructional Development to optimize operations within the Education Department. SOCIAL DEVELOPMENT DIRECTOR Little Rock Job Corps Center 06/2009 – 01/2012, Little Rock, United States

Directed the overall management and strategic development of the Social Development Department, ensuring both staff and student success.

Provided guidance and supervision to management staff within Social Development. Cultivated a safe and structured living environment for students, promoting retention, satisfaction, achievement, and overall success.

Oversaw non-class hour activities to enhance students’ independent living and employability skills. Maintained strict confidentiality of sensitive information and ensured the integrity of student data. DCFS COUNTY SUPERVISOR Arkansas Department of Human services 03/2006 – 03/2009, North Little Rock, United States Provided leadership and supervision to employees while managing Human Services budgets, Child Welfare, Child Protective, and Foster Care services in Pulaski County. Ensured compliance with policies, procedures, and laws, generating reports and statistical data regarding human services programs while continuously assessing local and State resource capabilities. EDUCATION

BA - HUMAN SERVICES Arkansas Baptist College

08/1995 – 05/1999, Little Rock, United States

Honors Graduate

Dean’s/President’s List

Who’s Who Among American Colleges & Universities

SKILLS

Program Management, Client Relationship Management, Telephony, Medicaid, Budgeting, Compliance, Human Resources, Consulting

CERTIFICATES

Cognitive Behavioral Therapy (CBT)

Dialectical Behavioral Therapy DBT)

Acceptance and Commitment Therapy (ACT)

Diploma Modern Applied Psychology

Neuro-Linguistic Practitioner (NLP)

Forensic Psychology

Social Psychology

Life Skills Coach

Mindfulness

Resiliency

Gerontology

Master Neuroscience

Qualified Behavioral Health Professional

Mental Illness Chemical Abuser Counselor

Advance Trauma Informed Therapy

Persuasion Psychology

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