Dedicated Customer Service Professional with Retail Expertise

*:** ****

<€ Francena Stevens

Francena Q. Stevenson

Forney, TX 75126

******************@*****.*** « 786-***-****

OBJECTIVE

Dedicated customer service professional with extensive experience in the retail industry seeking

an opportunity in a team-oriented organization. Adept at handling a wide range of customer

needs and effectively communicating to provide superior customer service.

SKILLS

Customer Service Active Listening

Improving Customer Experience Positive Attitude

Interpersonal skills Communication

Decision Making Product Knowledge

Building Customer Loyalty Attentiveness

Problem Solving Money Handling

Food Serving Inventory Management

EMPLOYMENT

Advantage Solutions/Sampler — Forney, TX 75126

Event Planner

Event Setup and planning

Time management and food preparation

Providing customers samples and product information

Product staging and inventory Management

Food handling with proper safety measures

Airport Terminal Service — West Palm Beach, FL

Aircraft Cleaner

+ Sanitized the aircraft restrooms and seats

+ Vacuumed aircraft flooring and wiped down windows

+ Removed and disposed of trash

+ Accurately stocked airline materials

Home Goods - West Palm Beach, FL

Cashier

+ Provided a positive customer experience with friendly and courteous service

+ _ Registered sales on a cash register by scanning items and totaling customers purchases

+ Bagged purchases as needed

+ Answered customer questions about products and pricing

Home Depot - West Palm Beach, FL

Cashier

+ Provided a positive customer experience with friendly and courteous service

+ _ Registered sales on a cash register by scanning items and totaling customers purchases

+ Bagged purchases as needed

+ Resolved customer issues and questions

JC Penny's - West Palm Beach, FL

Greeter

+ Greeted and welcomed customers as they entered the store

+ Provided customers with handouts regarding sales information

+ Assisted customers with locating items or departments in the store

+ Resolved customer issues and questions

EDUCATION

Medical Billing/Coding —- Medvance Institute — Palm Springs, FL 2011-2012

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