Results-Driven Customer Service & Sales Specialist

Shanice Biggs

Houston, TX ***** 281-***-**** *******.*****@*****.***

PROFESSIONAL SUMMARY

Results-driven customer service and sales professional with 9+ years of experience building client relationships, exceeding sales targets, and delivering high-quality support. Strong background in CRM systems, lead generation, appointment setting, and fast-paced environments.

PROFESSIONAL EXPERIENCE

BDC / Auto Alert Agent Genesis & Hyundai – Katy, TX July 2025 – Present

• Serve as first point of contact, generating leads and scheduling appointments.

• Manage inbound/outbound calls, emails, and online inquiries to drive showroom traffic.

• Utilize Auto Alert and CRM systems for prospect follow-up.

• Coordinate with sales/service teams to close opportunities and meet performance goals. Sales Associate Keating Auto – Tomball, TX March 2024 – July 2025

• Built lasting customer relationships resulting in repeat business.

• Exceeded monthly sales targets through consultative selling.

• Tracked interactions and follow-ups using CRM software.

• Recognized as a top performer for meeting/exceeding quotas. Customer Service Representative Asurion – Houston, TX June 2015 – 2024

• Provided customer support via phone, email, and chat in high-volume environment.

• Resolved complex issues efficiently while maintaining top satisfaction scores.

• Assisted customers with troubleshooting, account management, and product inquiries.

• Consistently met performance metrics and upsold services based on customer needs. EDUCATION

High School Diploma – Sacramento, CA

SKILLS

Customer Service • Sales • CRM Software • Auto Alert • Lead Generation • Appointment Setting • Troubleshooting • Organization & Time Management • Strong Communication • Adaptable

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