Administrative Office Professional with Front Desk Expertise

Jaimie Mitchell

Administrative Professional Front Desk & Office Coordination

Los Angeles, CA 424-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Organized and detail-oriented administrative professional with 5+ years of experience in front desk operations, scheduling, insurance verification, and office management. Skilled at managing high call volumes, coordinating appointments, handling confidential records, and providing exceptional customer service. Known for effective communication, problem-solving, and creating a welcoming, professional environment.

PROFESSIONAL EXPERIENCE

Blue Shield of California - Member Services Representative 2025

-Handled high call volumes, responding to member questions, complaints, and service requests.

-Verified insurance coverage and updated member records accurately in the system.

-Provided solutions to complex member issues, proving strong problem-solving skills.

-Entered data and maintained accurate documentation to ensure compliance and service quality.

California Rehabilitation Institute - Admission Coordinator 2021-2024

-Greeted and assisted patients and visitors, ensuring a professional first impression.

-Managed multi-line phone system and directed calls efficiently.

-Verified insurance, obtained authorizations, and maintained accurate electronic records (MedHost).

-Coordinated office operations and led daily meetings to review census and workflow.

Providence St. John's Medical Center - Surgery Scheduling Specialist 2021

-Scheduled patient appointments and surgical procedures, resolving conflicts promptly.

-Provided patients with instructions and addressed questions to ensure smooth procedures.

-Maintained accurate scheduling records and coordinated communication between staff and patients.

St. John's Community Health - Medical Screener 2020

-Welcomed patients, conducted screenings, and maintained organized check-in areas.

-Documented patient information accurately in electronic health records (EHR).

-Provided patient education and ensured compliance with protocols.

EDUCATION

-Smart Horizons Career Education - Office Management 2022

-Career Online High School - High School Diploma 2022

-UEI College - Medical Assistant 2021

SKILLS

-Front Desk & Reception Management

-Appointment Scheduling & Coordination

-Multi-line Phone Systems & Call Routing

-Customer Service & Patient Relations

-Insurance Verification & Member Support

-Administrative & Clerical Support

-Data Entry & Electronic Records (MedHost, EPIC)

-Microsoft Office & Outlook

-Zoom & Virtual Meeting Coordination

REFERENCES

Available upon request

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