Operations & Order Management Specialist

Amanda Evans

Operations & Order Management Specialist

Administrative & Customer Support

Chattanooga, TN 423-***-****

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Professional Summary

Versatile operations professional skilled in order management, transaction coordination, administrative support, and customer service. Known for accuracy, process improvement, and strong cross-functional

communication in fast-paced, high-volume environments. Core Competencies

Order Management • Operations Support • Administrative Coordination • Customer Support • Accounts

Payable/Receivable • Data Management • Documentation

& Reporting • Process Improvement • Inventory

Coordination • Training & Onboarding • Problem

Resolution • Cross-Functional Collaboration

Technical Skills

Oracle • Salesforce • Microsoft Office Suite • Excel (Pivot Tables, VLOOKUP, HLOOKUP, Conditional Formatting,

Data Validation) • Google Workspace • Adobe Acrobat Professional Experience

Dealer Order Management Representative Trane

Technologies Apr 2023 – Feb 2026

• Supported HVAC dealers and internal sales teams with order management, pricing, and product availability.

• Coordinated with warehouses and freight carriers to ensure accurate and on-time product delivery.

• Reviewed inventory reports and factory lead times to provide reliable supply information.

• Trained new employees on product knowledge, order processes, and internal systems.

Direct Support Professional Stone County

Developmental Disability Board Nov 2022 – Apr 2023

• Supported individuals with developmental disabilities with daily living, safety, and skill development.

• Maintained accurate documentation and collaborated with multidisciplinary care teams.

Senior Transaction Settlement Specialist Mega Icon Teams at eXp Realty Nov 2020 – Sep 2022

• Reviewed settlement statements and issued commission disbursement instructions.

• Processed and audited 200+ real estate transactions monthly while ensuring accuracy and compliance.

Office & Accounting Manager Omar’s Built-In

Vacuums Aug 2018 – Nov 2020

• Managed office operations, accounting processes, vendor relations, payroll entry, and reporting.

Accounting Clerk United Plumbing Aug 2016 – Jul 2018

• Processed AP invoices, reconciled statements, and maintained payroll timecards.

Education

Technical Certificate in Computer Science & Business – Ozarks Technical Community College

Accounting Coursework – Western Governors University

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