Operations & Support Specialist (Remote)

Thomasina Jones

**** ********* **. ******* ** ***33

Phone: 662-***-****

Email: *****.*************@*****.***

Objective

Seeking a position within a company to maximize efficiency of employees and stimulate growth through proactive effort, excellent time management, coordination skills, and a strong background in customer service and recruitment.

Experience

Hampton Inn and Suites, Nashville TN

Night Auditor

Jul 2022 - Present

Managed guest registration and room assignments, ensuring customer preferences and special requests were accommodated efficiently.

Processed payment transactions accurately, including cash handling, check processing, and operating credit card systems with attention to detail.

Performed end-of-shift financial reconciliations, maintaining accurate cash drawers and preparing nightly reports for management review.

Responded to guest inquiries, providing exceptional service and follow-up, and acted as a point of contact for both pre-arrival communications and on-site services.

BrandSafway, Nashville TN

Payroll Administrator

Mar 2024 - Jul 2024 (Contract)

Managed BrandSafway's payroll functions, ensuring accurate processing, compliance with regulations, and timely distribution of employee compensation for a workforce of over 70.

Aristocrat Technologies

Facilities Coordinator

Feb 2021 – Feb 2024

Assisted the Facilities Manager in all aspects of project implementation as needed.

Ensured assigned equipment was in proper working order and available for use.

Maintained physical space, ensuring a safe, clean, and functional environment.

Received, managed, and processed work order requests; ensured problems were resolved timely.

Acted as a liaison between employees and any outside contractors needed to resolve specialized problems.

Drafted and implemented preventive maintenance schedules for buildings and equipment.

Ensured safety standards were followed throughout the facility.

Participated on the emergency preparedness planning team.

Applied for or assisted with the application for required environmental permits.

Maintained inventory of supplies; reordered as needed.

Bestway Services, Nashville TN

Office Manager

Jan 2020 - Sep 2020

Served as office manager responsible for leading office operations and ensuring efficient office workflow.

Developed and implemented office administration strategies to meet organizational objectives.

Conducted and led weekly office staff meetings to maintain consistent communication.

Reviewed and processed bi-weekly payroll according to best practices.

Utilized ADP, Intuit, TSheets, and Engage software programs for tax and payroll purposes.

Supported human resources by completing onboarding documents and maintaining responsibility for training and transitioning new employees.

Modernized the HR filing system.

Negotiated the addition of insurance for employee benefits.

Revised the employee handbook.

Service Management Systems, Nashville TN

Administrative Assistant

Nov 2019 – Jan 2020

Managed schedules, organized office functions, and oversaw daily operations.

Provided administrative assistance.

Supported human resources by completing onboarding documents.

Prepared daily, weekly, and monthly reports and updated appointments on the calendar.

Provided oversight for recruiting.

Assisted with travel and expense reports.

Completed timecards (reviewing time and processing vacation).

2115 Nob Redevelopment, Olive Branch MS

Office Manager

May 2015 - Oct 2019

Assisted with travel expenses and the recruitment process.

Oversaw the efficiency of the office.

Managed payroll functions, ensuring timely processing.

Performed administrative duties such as scheduling and monthly maintenance.

Prepared daily, weekly, and monthly reports.

Omni Visions, Memphis TN

Resource Coordinator

Mar 2015 - Jun 2019

Provided case management services.

Maintained a standard caseload and functioned as a liaison for child and/or foster treatment parents in court proceedings and/or educational systems.

Provided support, consultation, and training to clients and foster/treatment parents.

Performed administrative duties, including updating client case files and foster/treatment parent files.

Organized recruitment activities for foster families.

Participated in child/family team meetings and functioned as the leader of the child’s treatment team.

Ensured services were provided in the frequency, intensity, and duration needed to facilitate timely permanency for each client.

Participated in training and in-service activities.

Youth Villages, Bartlett TN

Teacher I (Paraeducator)

Jun 2008 - May 2016

Instructed several age groups of adolescents to achieve optimum ratings in a designed curriculum that promotes effective social interactions and intellectual growth.

Supervised and created individualized educational programs designed to prepare students for independent living after successful completion of the program.

Assisted with preparing IEP (Individual Educational Plan).

Independently prepared reports in compliance with school activities.

Demonstrated quality instructional management practices and sound functional knowledge in lesson subject matter.

Participated in training and in-service activities.

Walmart Supercenter, Bartlett TN

Sales Associate/Cashier

Sep 2005 - Dec 2007

Provided excellent customer service.

Communicated with customers by asking open-ended questions to identify needs and made suggestions on merchandise preferences based on their responses.

Performed daily cash register transactions for purchases made by customers.

Performed tasks such as receiving, maintaining, and organizing inventory via Telxon.

Managed the Electronic Department in the absence of the Departmental Manager.

Handled minor disputes and merchandise return/exchange.

Education

Rust College, Holly Springs MS

Bachelor of Science Degree in Business Administration, Minor in Management

Aug 2001 - Apr 2007

Skills & Abilities

Microsoft Word and Excel

Literate in fundamental basics of programs

Good written and verbal communication skills

Strong interpersonal skills

Maintain good rapport with counterparts, management, and customers/clients

Received excellent feedback from management regarding interactions with customers and clients

References

Available upon request.

Contact this candidate