Technical Program Manager, Operations Manager, Customer Success Lead
Resume:
TECHNICAL PROJECT MANAGER SOFTWARE RELEASE GOVERNANCE VEHICLE SYSTEMS DELIVERY
Expert in Jira Administration, Confluence Governance, Software Release Frameworks, and Cross Functional Technical Execution
Technical Project Manager with 20+ years of experience leading engineering programs, software release lifecycles, and cross functional technical execution across automotive, embedded systems, ADAS, and electromechanical platforms. Known for building governance structures, establishing Jira based release frameworks, and driving disciplined delivery across global engineering teams. Adept at translating complex technical issues into clear, actionable communication for non technical stakeholders. Experienced supporting vehicle software integration, firmware readiness, validation sequencing, and multi site launch execution. Operates with strong ownership, structured communication, and a delivery first mindset.
CORE COMPETENCIES
Software Release & Governance:
Jira Administration (expert) • Jira Workflow Design • Release Frameworks • Confluence Governance • Software Delivery Controls • Issue Tracking & Escalation • ASPICE Aligned Processes
Technical Program Leadership:
Vehicle Software Integration • Firmware Readiness • ADAS / Camera / Mechatronics • Embedded Systems • Electromechanical Systems • Validation Planning • Cross Functional Alignment
Communication & Stakeholder Management:
Executive Reporting • Technical Presentations to Non Technical Stakeholders • Supplier & Partner Coordination • Global Team Leadership • Risk & Dependency Management
Tools & Methods:
Jira • Confluence • SAP • PLM • ERP • Power BI • MS Project • Agile / Hybrid / Waterfall • DFMEA / PFMEA • APQP • ASPICE • ISO 26262 • Ford GPDS • WERS • WIPS • GPIRS • eFDVS
ENGINEERING & MANUFACTURING EXPERTISE
Metals: Stamping • Hot Stamping • Deep Draw Stamping • Roll-forming • Casting • Forging • Extrusion • Slitting • CNC Machining / Punching • Laser Cutting & Punching • Water Jetting • Metal Tempering • MIG / TIG /Laser Welding • Robotic Welding • Powdered Metals • CoCr • SLM/DMLS Additive Manufacturing
Plastics: Injection Molding • Blow Molding • Thermoforming • Instrument Panels • Seating Systems • Center Stacks • Display Housings • Safety Critical Plastic Assemblies
Advanced Processes: Embedded Systems • Robotics • Automation • Inkjet Manufacturing • Additive Manufacturing • Automated Inspection • Complex Assembly • Thermal systems (exhaust, battery, electronics) • Electromechanical Integration • Hardware/Software Integration
PROFESSIONAL EXPERIENCE
Sr. Launch Program Manager — The Shyft Group (Utilimaster)
2025
Led cross functional operational and product changes for commercial fleet vehicle manufacturing and upfitting. Directed engineering change control, workflow deployment, and readiness across engineering, operations, supply chain, and quality.
• Built scalable NPD processes covering documentation, training, quality, and production readiness.
• Delivered 22% profitability improvement and 7% EBITDA improvement through disciplined change execution and VA/VE.
• Managed workflow changes, tooling updates, and engineering modifications supporting a $200M revenue increase.
• Led multi site readiness, training deployment, and operational alignment across distributed teams.
• Directed cross functional teams delivering EV, AV / ADAS, electrical, and mechanical systems.
• Strengthened documentation governance and traceability for engineering changes.
Sr. Program Manager — Visteon Corporation
2022 – 2025
Directed complex mechatronics and embedded software programs requiring rigorous change control, cross functional alignment, and readiness validation. Managed ASPICE aligned development, validation readiness, and manufacturing integration.
Selected Achievements:
• Reduced program expenses by 38% and improved KPIs by 73% through structured issue resolution and disciplined execution.
• Partnered with engineering, quality, and operations to deploy design and process changes with full traceability.
• Led risk assessment, DFMEA / PFMEA, and readiness reviews across global teams.
• Managed customer communication, program reporting, and executive level updates.
• Strengthened engineering change governance and documentation control.
Director, New Product Implementation — SuperPedestrian
2020 – 2022
Built global operating models, documentation systems, and readiness frameworks for embedded and electromechanical systems. Led hybrid Agile/Waterfall processes governing engineering changes, training, and operational readiness.
Selected Achievements:
• Created Business Operating Systems (BOS) for financial planning, supplier expectations, logistics, and quality processes.
• Developed global SOPs, workflows, and documentation governance frameworks.
• Transformed patented software into a B2B SaaS product, requiring structured global change deployment.
• Led cross functional teams across engineering, operations, supply chain, and field deployment.
• Improved operational efficiency and readiness across North America and Europe.
Program Manager — Constellium Automotive
2018 – 2020
Led 30+ cross functional leaders through major manufacturing and design changes for aluminum structural components.
Selected Achievements:
• Executed plans for late customer design changes threatening launch timing.
• Directed APQP, DFMEA / PFMEA, and readiness reviews across engineering, quality, and operations.
• Improved throughput, quality, and tooling performance through structured CI initiatives.
• Strengthened documentation control and engineering change traceability.
Global Program Manager III — Tenneco Clean Air
2016 – 2018
Managed distressed, high visibility programs requiring rapid change execution and cross functional alignment across global sites.
Selected Achievements:
• Reduced capital investment by 14% through process redesign and engineering change initiatives.
• Directed APQP/PPAP, DFMEA / PFMEA, and supplier readiness across Mexico, Germany, and the U.S.
• Improved throughput, quality, and resource efficiency through Lean/CI.
• Led program recovery efforts and executive level reporting.
ADDITIONAL EXPERIENCE (2000 – 2016)
Bostik — Transportation Sales & Product Manager
Led product development, customer expansion, and operational improvements for automotive and aerospace adhesives.
Midway Products Group — Program Management Manager
Directed stamping and welded assembly programs; improved tooling readiness and workflow efficiency.
L&W Group — Senior Program Manager
Managed automotive assembly programs; strengthened change control and launch readiness.
Ford Motor Company — Test Material, Planning & Logistics Manager
Led prototype supply chain, tooling readiness, and process improvements for Global Seating, Restraints, Airbag, and Instrument Panel product development.
Wellington Industries — Engineering Manager
Directed engineering changes, tooling updates, and production readiness.
Johnson Controls — Launch Engineer
Supported launch execution, engineering change control, and quality readiness.
Ford Motor Company — Design & Release Engineer / Program Business Process Analyst
Managed engineering changes, documentation governance, and cross functional alignment.
EDUCATION & CERTIFICATIONS
B.S., Mechanical Engineering & Business — Michigan State University
Study Abroad — International Business, University of London, UK
Certifications:
PMP • Six Sigma Green Belt • Lean Manufacturing • Root Cause Analysis • APQP • DFMEA / PFMEA • ISO / TS16949 • ASPICE • ISO 26262
TECHNICAL SKILLS
Program & Change Management: Engineering Change Control • Documentation Governance • Operational Readiness • Training Deployment • Workflow Deployment
Operational Excellence: Lean • CI • Kaizen • APQP • DFMEA / PFMEA • Risk Assessment • Issue Resolution • VA / VE
Tools & Systems: Jira • Confluence • SAP • ERP • PLM • Microsoft Tools • SharePoint • Power BI • Visio
Manufacturing & Engineering: Automotive Systems • Mechatronics • AV / ADAS Adjacent Systems • Tooling • Production Readiness • Quality & Safety Compliance
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