Customer Service & Support Specialist
Resume:
Ronnelle Washington
Customer Service Professional
Windsor Mill, MD
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Customer Service & Client Support Specialist
Customer-focused professional with over a decade of experience delivering responsive support, resolving client concerns, and managing high-volume inquiries in remote environments. Skilled in phone, email, and chat communication, account support, and maintaining accurate records of customer interactions. Known for de-escalating issues, multitasking effectively, and providing clear, professional solutions that enhance the customer experience.
Professional Experience
Better Business Bureau, Remote/Temp - Business Accreditation Specialist
August 2025 - December 2025
●Responded to client inquiries and provided clear, accurate information regarding accreditation and service requirements
●Communicated decisions and next steps to clients via email and phone, ensuring a positive and professional experience
●Assisted businesses with documentation updates and account-related requests
●Maintained detailed and accurate records of all client interactions and case updates
●Resolved client concerns by identifying issues and providing timely, effective solutions
CMD Investment Group, Remote - Call Center Supervisor
October 2017 - February 2025
●Handled customer inquiries and support requests, ensuring timely and accurate resolution
●Resolved account discrepancies and client concerns while maintaining professionalism in high-pressure situations
●Maintained organized records of client interactions, documentation, and account updates
●Trained staff on customer service best practices, communication, and problem-solving techniques
●Successfully managed multiple tasks and priorities in a fully remote environment
Hotel Indigo, Baltimore, MD - Department Supervisor
May 2014 - October 2017
●Provided frontline customer service, addressing guest concerns and ensuring satisfaction
●Managed service requests and resolved issues to maintain a positive guest experience
●Coordinated with team members to ensure efficient daily operations and service delivery
Maryland Live Casino, Baltimore, MD - Department Supervisor
January 2013 - March 2014
●Addressed customer needs and ensured a clean, safe, and welcoming environment
●Handled team coordination and supported customer satisfaction initiatives
EDUCATION
Certificate in Business Administration
TESST College of Technology — Towson, MD
Technical Skills
Microsoft Office • Data Entry • Banner • UAttend
Email & Chat Platforms • Remote Work Systems
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