Property Manager for CID Communities
Resume:
MONNALISSA ODELL
**********@*****.*** 916-***-**** Sacramento, United States 95825
Summary Experienced Property Manager specializing in CID communities, with a strong track record in office management and property maintenance oversight. Demonstrated ability to enhance operational efficiency while delivering high-quality customer service. Expertise in compliance reporting and resident engagement, ensuring safety standards and regulatory compliance. Focused on building positive community relations and achieving satisfaction for both residents and property owners. Skills General education certificate
Facility management
Customer relationship management
Property maintenance oversight
Vendor management
Project management
Business correspondence
Office supply management
Leadership skills
Communication skills
Emergency response coordination
Office management
Problem solving
Customer service
Financial recordkeeping
Compliance reporting
Operations management
Schedule coordination
Experience Onsite Property Manager 09/2020 - Current HOA Sacramento, United States
Oversaw daily operations and maintenance of residential community facilities. Supervised staff, vendors, and contractors to ensure high-quality property upkeep. Conducted inspections, prioritized maintenance requests, and addressed emergencies effectively.
Enforced HOA rules and issued compliance notices to uphold safety standards. Facilitated communication with homeowners and board members regarding updates and concerns.
Prepared meeting agendas and maintained accurate records and documentation. Trained staff on customer service best practices and property maintenance techniques. Monitored inventory levels and conducted regular audits to identify improvement areas. Conducted regular audits of the premises to identify areas of improvement. Delegated work to staff, setting priorities and goals. Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Reviewed completed work to verify consistency, quality, and conformance. Office Administrator & Reception 09/2020 - Current HOA Sacramento, United States
Manage office operations, communications, and administrative functions. Coordinate schedules, appointments, and the processing of HOA financial records. Oversee key fob and gate programming, parking permits, event reservations, and website updates.
Assist with architectural applications, vendor contracts, and compliance reporting. Deliver exceptional customer service, addressing resident inquiries and facilitating M
O
mail/package distribution.
Managed office communications and correspondence for community members and board members.
Coordinated scheduling for meetings, events, and property inspections effectively. Organized and maintained accurate records of community documents and files. Assisted in preparing meeting agendas and distributing relevant materials to attendees. Implemented office procedures to enhance workflow and improve operational efficiency. Provided support to board members by preparing reports on community matters. Maintained office supplies inventory and ordered necessary materials as needed. Coordinated and managed daily administrative operations of the office. Performed clerical duties such as photocopying, faxing and scanning documents. Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
Organized and maintained filing systems, including electronic databases and records. Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
Composed correspondence such as letters, emails, memos, reports and other documents. Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Processed invoices on a timely basis according to established procedures. Replenished office supplies, placing new orders for restocking to maintain inventory. Filtered emails based on importance and escalated issues to leadership. Reviewed employee time sheets for accuracy prior to submission for payroll processing. Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
Greeted visitors warmly upon arrival at the office premises. Ensured compliance with applicable laws regarding employment practices. Coordinated with IT department to resolve technical issues and maintain office software updates.
Developed strong relationships with clients through excellent customer service skills. Discussed job performance problems with employees, identifying causes and issues to find solutions.
Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Issued work schedules, duty assignments and deadlines for office or administrative staff. Reviewed employees' work to check adherence to quality standards and proper procedures. Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
Interpreted and explained work procedures and policies to brief staff. Participated in subordinates' tasks to facilitate productivity or help overcome difficulties. Recruited, interviewed and selected employees to fill vacant roles. Property Maintenance & Human Resource Support 09/2020 - Current HOA Sacramento, United States
Perform routine property cleaning and maintenance tasks, addressing repairs and seasonal upkeep as needed.
Troubleshoot gate operations, locks, and water systems using a variety of tools for repairs. Recruit and onboard staff while managing payroll, training, and regulatory compliance. Prioritized and organized tasks to efficiently accomplish service goals. Assisted with customer requests and answered questions to improve satisfaction. Collaborated closely with team members to achieve project objectives and meet deadlines. Worked with cross-functional teams to achieve goals. Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Maintained updated knowledge through continuing education and advanced training. Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education and
Training
Diploma : Project Management
Online Professional Development
Certificate : Facilities Management
Online Professional Development
General Education Certificate
Bella Vista High School Fair Oaks, United States References References available upon request.
Personal
Information
Title: Property Manager
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