Remote Customer Service & Operations Professional

Kimberly Thompson

Valdosta, Georgia (Open to Remote Work)

419-***-**** ************@*****.***

Remote Customer Service & Customer Care Professional Professional Summary

Reliable and customer-focused professional with extensive experience in customer service, business operations, and administrative support. Proven ability to manage customer inquiries, resolve issues efficiently, maintain accurate records, and work independently in remote environments. Relevant Experience

Kim’s Kakes LLC – Owner / Customer Service & Operations Manager (2021–Present) Provided customer support via phone, email, and online messaging; managed orders, billing, scheduling, and issue resolution using QuickBooks. Home Baker (2011–2021)

Delivered consistent customer care, handled pricing and timelines, and resolved customer concerns professionally.

EOPA – Bus Driver (2004–2009)

Provided customer-facing service, followed procedures, and maintained schedules. Volunteer & Leadership

River of Life Church – Treasurer, Board of Trustees, Minister, Youth Educator Education

Scott High School, Toledo, Ohio

Toledo Academy of Beauty

Technical Skills

QuickBooks, Spreadsheets, Slide Presentations, Email & Virtual Tools

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