International Security & Restaurant Operations Leader
Resume:
PROFILE
SKILLS
OBJETIVE
Mobile: +1-551-***-****
Email ************@*****.***
During my professional career, I became an International Security Coordinator at Cali Colombia in different areas of passenger and cargo operations.
During that period, I developed a valuable experience in the field of aviation security, having the opportunity to have direct contact with the United States and Canada. Professional around Tourism and International Crew - Bilingual - Cargo Logistics Coordinator -. Airport Security Coordinator, Restaurant manager and extensive experience in the field of customer service.
*Bilingual, and oriented to provide excellent customer service.
*Excellent communication and interpersonal skills.
*Very good internal and external relationship building skills.
*Ability to operate effectively with a high level of autonomy.
*English C1.
- To contribute to the growth of the company with honesty, dedication and teamwork.
- To be part of the company's team of professionals. BLUE OLIVE RESTAURANT
United States -Warrington PA
Manager
2025
• Analyze aspect of operations, balancing staff leadership, finances, customer service, and compliance.
• Strong team management and training programs drive employee performance, reduce turnover, and support consistent service quality.
• Delivering excellent customer service remains central, with managers setting service standards and addressing guest concerns directly.
• Health, safety, and regulatory compliance are non-negotiable responsibilities that protect both customers and the business.
• Long-term success depends on strategic planning, data-driven decisions, and ongoing leadership development.
LOVEBIRD RESTAURANT
United States- Doylestown, PA
2024
Manager
• Recruiting, interviewing and training staff to follow restaurant procedures
• Maintaining safety and food quality standards
• Keeping customers happy, getting feedback on the experience and handling complaints
• Organizing schedules, keeping track of employees’ hours and recording payroll data
• Ordering food, linens, gloves and other supplies while staying within budget limitations
• Supervising daily shift operations, including front- and back-of-house restaurant operations
• Controlling operational costs and identifying ways to cut waste
• Appraising staff performance and disciplining or retraining employees to correct poor performance
BACCO BISTRO RESTAURANT
United States - Doylestown, PA
2024
Restaurant Hostess
• Managing bookings, either in person, over the phone, or online
• Providing waiting times to customers who are not pre-booked
• Creating an appropriate atmosphere for guests that’s in line with the restaurant or bar’s image or branding
• Providing a point of contact for customer feedback and helping to resolve any customer issues
• Providing personalized service and assistance for large parties of guests and VIPs
• Ensuring cleanliness and hygiene standards are met in the front of house area
• Assisting with the opening and closing of the restaurant LABORAL EXPERIENCE
OPS
ON DEMAND PERSONALIZED SERVICES
Colombia – United States
Account Manager
2022-2023
• Manager in charge of the recruitment of bilingual personnel to work with different campaigns of international companies.
•
• Supervision of activities of each of the employees located in different cities in Colombia (all working for USA and CANADA).
MEDOV LOGISTICS
Colombia - United States
International Freight Coordinator
Security Coordinator (remote)
2021-2022
• Filling out a manifest and all documents required by Customs.
• International cargo transportation.
• Declaration of different types of cargo to US customs. AMERICAN AIRLINES
ALFONSO BONILLA ARAGON AIRPORT
Administrative Freight Forwarder.
Security Coordinator
Cali-Colombia
2021
• Random load check, manually -- by x-ray, police and anti-narcotics canines!
• Filing of office activities such as sale of services, cargo transfers, delivery of original documents, compilation of each flight and supporting paperwork (export and import), security procedures and declarations to DIAN(Customs).
• Reception of cargo, performing procedures with D I A N (Customs) as notice of entry of its entirety.
• Arrival notice to the DIAN (Customs) of flights coming from the United States.
• Submission of cargo manifest to DIAN (Customs) for both export and import.
• Confirmation of selectivity for cargo entries through PONAL. (National Police)
• Accomplishment of all the procedures according to ICA (Agricultural Institute) andSANIDAD (Health Department).
• Coordinate the pickup and delivery of cargo as per customer request complying with all processes established by TSA .
SPIRIT AIRLINES
ALFONSO BONILLA ARAGON AIRPORT
Security Lead
GSC- Ground Security Coordinator
Cali-Colombia
2016-2021
• Control of dangerous goods in baggage.
• Responsible for conducting scheduled initial training for security officers.
• Inspect the interior and exterior of the aircraft before and after flight to ensure there are no suspicious items and verify that Customer service Agent emergency equipment is in place. AMERICAN AIRLINES
ALFONSO BONILLA ARAGON AIRPORT
Cali – Colombia
GSC - Ground Security Coordinator
2014-2016.
• Responsible for compliance with security measures in all areas such as baggage claim area, x-ray, passenger interviews, gate security procedures, passenger screening security procedures and catering.
• Security processes for international flights and passengers. VIVA COLOMBIA AIRLINES
ALFONSO BONILLA ARAGON AIRPORT
Cali - Colombia
2011-2014
Security Air Traffic Agent
• Assistance to passengers, boarding, and check-in.
• Control of dangerous goods in baggage.
• Security interviews and access controls before flight takeoff. NORWEGIAN SKY (NORWEGIAN CRUISE LINE) www.ncl.com
MIAMI – UNITED STATES
2008 – 200G
RESTAURANT HOSTESS
• Reservation management for all restaurants on board!
• Guide each customer by helping them find a place in the restaurant suited to their needs.
• Helping to provide excellent experience to all customers by providing the best service. THE EMBASSY EDUCATIONAL CENTER
Tourism and International Crew
C a l i - C o l o m b i a
2005
SPIRIT AIRLINES
Airline – Oriented Flight Training
2018
Fortlaurderdale– United States
FSU AMERICAN AIRLINES
CST-- CARGO SECURITY TRAINING
2017
DALLAS -TX
FSU AMERICAN AIRLINES
GROUND SECURITY COORDINATOR
2016
DALLAS – TX
FSU AMERICAN AIRLINES
LSA -- LEAD SECURITY AGENT
DALLAS -TX
United States
2015
FSU AMERICAN AIRLINES
ISP -- INTERNATIONAL SECURITY PROGRAM
DALLAS-TX
United States
2014
EDUCATION
NORWEGIAN CRUISE LINE
BASIC MARINE FIRE FIGHTING
Miami - United States
2009
NORWEGIAN CRUISE LINE
PERSONAL SURVIVAL TECHNIQUE
BASIC MARINE FIREFIGHTING
ELEMENTARY FIRST AID
PERSONAL SAFETY AND SOCIAL RESPONSIBILITY
Miami—United States
2009
NORWEGIAN CRUISE LINE
TRAINING PROGRAM FOR PUBLIC HEALTH
Miami--- United States
2008
NORWEGIAN CRUISE LINE
CROWD MANAGEMENT
Miami - United States
2008
NORWEGIAN CRUISE LINE
CREW SAFETY AND SECURITY A WARENESS TRAINING (ISPS) MIAMI
United States
2008
NORWEGIAN CRUISE LINE
COMPANY S ILLEGAL DRUGS AND NARCOTICS POLICY LECTURE Miami - United States
2008
THE EMBASSY EDUCATIONAL CENTER
General Director of the graduation event.
Colombia
2007
PALMIRA MUNICIPAL
MAYOR'S OFFICE
Customer Service General Archive
Colombia
2007
TRAVEL AGENCY PALMITUR LTDA
Customer Service Internship
Colombia
2006
ENGLISH NOW INSTITUTE
Study of EnglishC1
Colombia
2006
SENA-
Customer Services / Marketing
Colombia
2006
The Embassy Educational Center.
ETIQUETTE AND PROTOCOL SEMINAR
Colombia
2005
CIAT AGROGEN
Seminar Logistics Support
Colombia
2005
I.C.C.E
Auxiliar System
Colombia
1998
JAVIER PORTILLA
SECURITY MANAGER UNITED AIRLINES
LAGOS NIGERIA +57-315*******
IVAN MOSQUERA SUAREZ
BOEING COMMERCIAL AIRPLANE COMPANY. +1-786-***-**** SANDRA PATRICIA QUINTERO
MEDOV LOGISTICS – BILLING DPT. +57-316*******
LINA BARRIOS
GEMCAP TRUCKING INC. +57-313*******
JUAN DAVID VALENZUELA
GENERAL MANAGER SPIRIT AIRLINES CALI.
LISSE VALENCIA MOSQUERA
Mobile : +1-551-***-****
REFERENCES
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